Director of Retail Operations

Verdes Cannabis • Albuquerque, NM

3d

About The Position

Verdes Cannabis is seeking an experienced retail leader to guide the performance of its dispensaries. The Director of Retail Operations sets operating standards, develops retail leaders, and improves customer and employee experiences across the company’s locations. The role leads operational strategy for all retail locations, oversees retail systems and technology, and uses performance data to improve results. It works cross-functionally with Finance, HR, Operations, Cultivation, Manufacturing, Inventory, and Compliance.

Requirements

• Bachelor’s degree in Business Administration, Management, Finance, or a related field.
• At least seven years of progressive leadership experience in retail operations or multi-unit retail management.
• At least five years managing retail leaders and multi-site retail teams.
• Experience overseeing multi-site retail operations and managing revenue-generating retail functions.
• Strong financial skills, including budgeting, forecasting, and P&L management.
• Experience using KPIs and data analytics to improve retail performance.
• Ability to develop and carry out strategic initiatives.
• Strong leadership, communication, coaching, and change management skills.
• Proficiency with Microsoft Office Suite and business reporting tools.
• Ability to travel between company locations as needed and move throughout office and retail environments for extended periods.
• Ability to occasionally lift up to 25 pounds and use standard office equipment, including computers and mobile devices.

Nice To Haves

• Master’s degree, such as an MBA.
• Experience with CRM, ERP, and retail analytics platforms.
• Experience leading retail transformation or rapid growth initiatives.

Responsibilities

• Lead the operational strategy for all Verdes Cannabis retail locations.
• Set consistent expectations for customer service, compliance, staffing, inventory, and daily operations.
• Use retail KPIs, dashboards, and business reviews to identify trends, address risks, and improve results.
• Develop and improve retail processes, SOPs, policies, and operating standards.
• Oversee retail systems and technology, including point-of-sale, inventory, scheduling, and reporting platforms.
• Coach retail leaders, build accountability, and lead improvement initiatives across locations.
• Work with Finance, HR, Operations, Cultivation, Manufacturing, Inventory, and Compliance to support effective retail operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director