Director of Operations
About The Position
CardioOne partners with independent cardiologists to improve patient outcomes and reduce costs through value-based cardiology care. HeartPointe Cardiovascular Institute is a physician-led, patient-centered cardiology practice serving the Detroit community, with a focus on clinical excellence, compassionate care, innovation, and expanding access to cardiovascular care. The Director of Practice Operations will onboard and manage physician practices on CardioOne’s platform and lead network development efforts in the Detroit Metropolitan market. The role is accountable for performance across Detroit cardiology practices, serving as a resource for physician practice owners and staff and driving financial, operational, and quality metrics. The Director will lead and support local market operators, help develop CardioOne’s market presence, engage potential practice partners, grow revenue and new-patient volume for existing partners, and build relationships with key payors. This role reports to the Vice President of Operations and calls for a self-starting, adaptable player-coach comfortable working in a lean, fast-growing organization.
Requirements
- MBA or MHA required.
- 5–7 years of healthcare operations experience in a provider or medical group setting.
- Previous experience managing a team in a leadership role.
- Experience overseeing diagnostic testing.
- Proven track record of developing strong market relationships with payers and/or clinicians with measurable outcomes.
- Advanced knowledge and technical skills in Microsoft Excel and Microsoft PowerPoint.
- Ability to deliver data, reporting, and analyses to clinicians using and understanding key physician practice KPIs.
- Experience with project management tools.
- Ability to work as a generalist and assist across a variety of job functions.
Nice To Haves
- Experience in cardiology is preferred.
Responsibilities
- Own the account relationship for cardiology practices across the Detroit metro area.
- Help build new practices from the ground up.
- Lead hiring and staffing efforts in conjunction with the Director of Talent Acquisition.
- Provide leadership to providers and practice owners and oversee overall revenue cycle management functions.
- Integrate practices into the CardioOne platform and execute individual practice goals and optimization efforts.
- Manage and lead clinical and operational staff responsible for day-to-day practice operations.
- Create and facilitate a playbook of scalable practice optimization plans.
- Develop and drive change-management strategies to implement efficient workflows and operating procedures and improve practice performance and KPIs.
- Manage metrics across practice areas, including revenue cycle, credentialing, clinical performance, practice optimization, growth, and strategy.
- Develop PowerPoint materials to communicate strategic and operational goals.
- Track and manage metrics for revenue cycle management, operations, clinical efficiency, productivity, clinical quality and outcomes, and value-based care initiatives.
- Lead market and network development, building relationships with prospective partners, primary care groups, payers, and other key market participants.
- Develop new programs and services based on market needs.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with employer match for eligible employees
- Discretionary time off and sick time for full-time employees
- Incentive bonus
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
