Director of Operations

MILWAUKEE SYMPHONY ORCHESTRA INC • Milwaukee, WI

11d • Onsite

About The Position

The Director of Operations oversees the day-to-day production and operations of the orchestra and Allen-Bradley Hall, providing customer service, communication, project management, and support. The role manages orchestral operations, tour and run-out planning, and assists with orchestral labor relations. It provides leadership and training to the operations team and reports to the VP of Orchestra Operations. The position is based at the Bradley Symphony Center in Milwaukee, Wisconsin.

Requirements

• Bachelor’s degree in Music, Arts, or Business Administration.
• At least five years of experience in orchestra operations management or other relevant experience.
• Knowledge of orchestral repertoire and performance practices.
• Excellent written, verbal, and interpersonal communication skills.
• Basic math skills.
• Ability to collect data and information, establish facts, and draw valid conclusions.
• Broad knowledge of orchestral music and understanding of best practices in orchestra management.
• Strong desire to work collaboratively with musicians.
• Exceptional attention to detail and ability to think strategically and work quickly with a high level of accuracy.
• Excellent management and administrative skills.
• Ability to work evenings and weekends.

Nice To Haves

• Experience with ArtsVision.

Responsibilities

• Oversee and manage logistics for day-to-day orchestra operations, including rehearsals, performances, production schedules, rider review, instrument and equipment rentals, tours and run-outs, presentations, rental events, and community engagement activities.
• Proactively communicate with and assist the constituencies involved in the concert experience as a customer service representative for the Operations team.
• Work with artistic leadership, staff, guest conductors, and artists on concert operations and performance logistics.
• Use judgment and diplomacy when working with musicians to accommodate requests.
• Serve as liaison to the Orchestra’s Scheduling Committee and other assigned committees.
• Review and implement production, information-management, and communication policies and procedures, and manage systems as needed.
• Document and maintain production records, documents, and contracts using electronic databases such as ArtsVision and file systems.
• Participate and liaise with concert presenters and promoters for fee-for-hire engagements and venue rentals.
• Manage tour and run-out logistics for orchestra personnel and staff, including lodging, transportation, per diem, itineraries, and advances.
• Monitor operations budgets, accruals, and expenses against budget, and oversee check requests and invoice processes for relevant expenses and income.
• Support recording and other artistic media projects, including archival recordings, radio broadcasts, television, and internal projects.
• Participate in concert-duty rotations and other production duties as needed.
• Assist with stage and venue setups when permitted and necessary.
• Train and provide leadership to the operations team, including supervising operations department staff.
• Perform other duties as assigned by the VP of Orchestra Operations.

Benefits

• Paid time off
• Paid holidays
• Health insurance
• Dental insurance
• Life insurance
• Long-term disability insurance
• Eligibility to participate in vision insurance
• Flexible spending account plans
• Staff retirement savings plans

What This Job Offers

• Job Type: Full-time
• Career Level: Director