Director of Operations
About The Position
Safehouse Security Solutions is seeking a Director of Operations to lead day-to-day operations for a protection team serving high-profile clients. The role is responsible for promoting efficiency and productivity across departments through process optimization, cross-functional collaboration, and hands-on leadership of operations and security staff. The Director helps prevent operational problems while supporting the company’s overall objectives. The position includes in-office availability Monday through Thursday and remote work on Friday, attendance at required events and special projects, and rotating weekend on-call coverage with the Operations Team. The Director may need to support job-site coverage or executive protection assignments, travel locally for client meetings and site walkthroughs, and fill staffing gaps as needed. The role is based near Studio City and requires local availability in Los Angeles.
Requirements
- Proven experience in an operations or security leadership role at Director, Senior Manager, or equivalent level.
- Strong background in staff supervision, training, and performance management.
- Experience developing and enforcing SOPs, company policies, and compliance standards.
- Demonstrated ability to manage budgets, vendor relationships, and cost-efficiency initiatives.
- Strong analytical skills and experience tracking KPIs and operational metrics.
- Excellent communication and cross-functional collaboration skills.
- Ability to travel locally for client meetings, site walkthroughs, and job sites as needed.
- High school diploma or equivalent required.
- Availability for rotating weekend on-call coverage.
- Must agree to a background check.
- Must agree to a drug test.
- Must be located near Studio City and local to Los Angeles.
- Maintain in-office availability Monday through Thursday, with Friday remote: Monday 8 a.m.–2 p.m.; Tuesday through Thursday 10 a.m.–3 p.m.
Nice To Haves
- Degree in Business, Criminal Justice, Security Management, or a related field.
Responsibilities
- Train new hires and provide ongoing staff training on procedures, safety, and security protocols.
- Oversee daily operations, including workflow, shift scheduling, and task assignments for operations and security staff.
- Coach staff and provide performance feedback, including guidance on appearance and conduct.
- Supervise account managers and guide performance improvement efforts.
- Manage international job requests from initiation to completion.
- Coordinate with accounting on expense tracking and vendor invoice processing.
- Supervise cross-functional teams and provide constructive feedback.
- Evaluate and improve business procedures to align with organizational objectives.
- Oversee and improve customer support processes to increase satisfaction.
- Develop, update, and enforce company policies and procedures.
- Manage relationships with external partners and vendors.
- Monitor KPIs and analyze metrics to inform decisions.
- Ensure compliance with legal and regulatory requirements.
- Promote cost-efficiency through strategic resource planning and allocation.
- Assist with developing and regularly reviewing Standard Operating Procedures (SOPs).
- Support staff management, including hiring, terminations, and disciplinary actions.
- Collaborate with department heads to set goals, improve performance, and increase operational efficiency.
- Attend client meetings and site walkthroughs.
- Provide on-site support or fill in when staffing gaps occur.
- Identify and pursue opportunities for new client acquisition.
- Attend required events and special projects.
- Participate in rotating weekend on-call coverage and support job-site coverage or executive protection assignments as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
High school or GED
