Assistant Director of Retail Operations

Pinehurst•Pinehurst, NC

About The Position

The Assistant Director of Retail Operations reports to the Director of Retail and leads the day-to-day operations of the Retail Department. The role focuses on team leadership, operational excellence, and delivering an exceptional guest experience across the Main Golf Shop, Hotel Retail outlets, and Satellite Shops. It provides hands-on leadership to frontline retail teams, establishes expectations and accountability, and develops employees through coaching and training. In collaboration with Retail and Golf Operations leadership, the position supports service standards, merchandising and buying initiatives, and consistent execution across retail locations. The Assistant Director helps oversee daily operations, develops and leads employees, champions Pinehurst's service standards, drives sales performance, manages staffing and productivity, and ensures accountability for inventory procedures, point-of-sale systems, internal controls, and operating standards. The role partners with the Director of Retail on budgeting, expense management, profitability, and strategic departmental initiatives, and collaborates with Golf Operations, Hotel Operations, Finance, and Human Resources. The position manages up to 50 retail employees and may interview, hire, appraise, reward, and discipline employees, as well as address complaints and resolve problems. The position involves working both inside and outside in varying weather conditions. The work environment is usually quiet. Physical requirements include frequent standing, walking, handling or feeling objects, reaching, climbing or balancing, and talking or hearing; occasional sitting, stooping, kneeling, crouching, or crawling; and frequently lifting or moving up to 50 pounds.

Requirements

Bachelor's degree and a minimum of five years of progressive retail operations experience; an equivalent combination of education and experience will be considered.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply common-sense understanding to carry out written, oral, or diagram-form instructions.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to meet the described physical demands, with reasonable accommodations available where applicable.

Nice To Haves

Retail operations experience in a high-volume retail, hospitality, resort, or luxury service environment.

Responsibilities

Oversee daily operations of the Main Golf Shop, Hotel Retail outlets, and Satellite Shops, ensuring operational excellence, efficiency, and consistent execution of standards.
Develop and lead employees, building a culture of accountability, teamwork, and high performance.
Deliver Pinehurst's service standards through visible leadership, employee engagement, and commitment to the guest experience.
Establish sales goals, monitor key performance indicators, and lead training initiatives that strengthen service and selling effectiveness.
Align scheduling and labor resources with business demand while maintaining service standards and financial discipline.
Oversee inventory procedures, point-of-sale systems, internal controls, and consistent execution of retail operating standards.
Partner with the Director of Retail on budgeting, expense management, and opportunities to improve profitability.
Collaborate with Golf Operations, Hotel Operations, Finance, and Human Resources to support seamless resort operations.
Partner with the Director of Retail to implement departmental initiatives, improve processes, and elevate retail performance through employee engagement actions.
Manage up to 50 retail employees, including interviewing, hiring, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.