Assistant Director of Operations

Dr. Richard Izquierdo Health & Science Charter School•New York, NY

3d•$85,000 - $95,000

About The Position

The Assistant Director of Operations supports the Director of Operations in overseeing the school’s operations department and its daily functions. The role oversees enrollment, PowerSchool, registration and family orientation events, and provides administrative and operational support to the operations team. It supports departmental oversight in collaboration with the Director of Operations and reports to the Director of Operations and the HS and MS Principals. The Assistant Director oversees state and federal reporting, enrollment and student records, Per Pupil billing, facilities and maintenance, recruitment, school events, supplies, vendors, transportation, and main office operations. The position supervises the operations team, including the Family Engagement Coordinator, and helps build team culture through regular individual and team meetings. It also leads student and family engagement processes, including recruitment, attendance, family service, and enrollment communications. This is a full-time, exempt, 12-month position. Regular hours are Monday through Friday, 7:55 a.m. to 3:55 p.m., in addition to special events that all staff are expected to attend. Some Saturdays are required. The salary range is $85,000–$95,000 annually, based on experience. Travel is minimal to none.

Requirements

Bachelor’s degree.
Fluency in Spanish.
At least 5–7 years of professional operations experience in a NYC charter school setting.
Proficiency in Google Suite, ATS, and PowerSchool.

Responsibilities

Support the Director of Operations in overseeing the operations department and its daily functions.
Oversee state and federal reporting processes, including annual reporting to the authorizer, BOCES, Per Pupil, and FAMIS.
Manage and improve enrollment throughout the school year, ensuring students are properly onboarded, required documents are collected, and files comply with state requirements.
Manage semi-monthly Per Pupil billing and coordinate with the Special Education team to ensure accurate general education and special education FTEs.
Oversee facilities and maintenance matters and maintain liaison relationships with other schools sharing the building.
Collaborate with the Executive Director on the annual recruitment plan, execute it, and track progress toward recruitment goals.
Oversee logistics for school events, including holiday celebrations, schoolwide events, and parent-teacher conferences.
Coordinate orders for general supplies and furniture with relevant parties.
Supervise the operations team, including the Family Engagement Coordinator, and hold weekly one-on-one and team meetings to monitor growth, relationships, and team culture.
Oversee the Monday.com operations ticket system, prioritize access, and assign tasks to the team.
Manage relationships with outside vendors and stakeholders, including families, staff, students, the Charter School Office, organizational partners, and the leadership team.
Develop internal processes and lead student recruitment efforts to support the school’s fiscal solvency.
Direct the student enrollment process, including applications, lottery, waitlist, transfers, withdrawals, and accurate ATS and SIS records.
Direct and ensure implementation of the student attendance plan, working with school teams and families to improve attendance.
Supervise PowerSchool enrollment for families, the lottery, and student recruitment events and activities; serve as the main operations contact for enrollment matters.
Design student recruitment processes, including parent outreach and tours, and maintain enrollment at budgeted targets, initiating campaigns as needed.
Maintain the student waiting list in accordance with state law; receive and organize applications.
Direct the transmission of student transfer and withdrawal paperwork to and from students’ former or current schools.
Oversee the accuracy, upkeep, and maintenance of student records, including development of a digital library for current and future students.
Supervise updates to student academic, contact, health, emergency, and parental-permission information in required state and school databases.
Ensure student information is accurate, organized, and filed as required by state law, and that the team collects and files student records.
Supervise tracking of student attendance and lateness.
Ensure the main office is clean, organized, well-decorated, and welcoming to families; promote strong customer service.
Ensure incoming calls are answered and directed promptly, messages are taken, and call trends are identified for follow-up.
Oversee student transportation by bus and other modes for arrival, dismissal, and field trips; align schedules with the school calendar and manage daily transportation-mode changes.
Coordinate field-trip logistics with staff and arrange meals, including cold DOE lunches.
Maintain uniform and school T-shirt stock, inventory, and storage systems through team delegation.
Administer the annual Parent Survey, seek a high completion rate, compile statistics, and file surveys in collaboration with the Family Engagement Coordinator.
Continuously improve school operations systems and procedures and lead or support special projects.
Design a consistent system for teacher supply delivery and maintain organized inventories of school supplies, swag, and equipment.
Design and facilitate a facilities maintenance system for classrooms, hallways, and office spaces; communicate urgent building needs to the Director of Operations and on-site custodian.
Set up employee mailboxes, room signs, hallway passes, and emergency exit procedures; maintain a system for addressing facility needs.
Manage staff facility and ordering requests through Monday.com, including furniture, books, supplies, records, technology networks, computers, copy machines, other assets, and phones.