Assistant Director of Operations

ASM Global • Philadelphia, PA

2d • $85,000 - $95,000

About The Position

Under the leadership of the Director of Operations, the Assistant Director of Operations is responsible for the daily activities required to execute, maintain, and service the facility and its events. The role oversees Event Set-Up Services and provides supervision across the Changeover, Housekeeping, and Operations Departments. It coordinates facility operations with other departments and event-related contractors, supports budgets and service agreements, and helps maintain operational readiness, safety, and compliance at the Pennsylvania Convention Center.

The position manages and evaluates staff, including hiring, training, work assignment, performance appraisal, and addressing employee complaints and problems. It requires a bachelor's degree from a technical college with a major in Management or Maintenance Engineering, though additional experience may substitute for education, and at least two years of supervisory or management experience in a similar facility. The role requires flexible and extended hours, including nights, weekends, and holidays.

Requirements

• Bachelor's degree from a technical college with a major in Management or Maintenance Engineering; additional experience may be substituted for education.
• At least 2 years of supervisory or management experience in a similar facility.
• Supervisory experience.
• Ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.
• Excellent organizational skills.
• Ability to prioritize and handle multiple projects simultaneously with minor supervision.
• Good written, verbal, and interpersonal skills, including the ability to interact with all levels of staff and management.
• Ability to effectively supervise staff.
• Professional presentation, appearance, and work ethic.
• Ability to work with limited supervision and as a team member.
• Working knowledge of event booking and scheduling software, spreadsheet software, and word-processing software.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• OSHA, CPR, and First Aid certifications or credentials are specified.

Responsibilities

• Direct, supervise, and schedule the Event Set-Up Services portion of the department.
• Partner with Operations Managers in executing duties.
• Coordinate Operations activities with other departments and event-related contractors to ensure facility readiness and smooth event operations.
• Oversee and reinforce department protocols for equipment storage and cleanliness of the Pennsylvania Convention Center.
• Implement and update facility rules, regulations, department policies, and procedures.
• Provide clear, concise, and timely communication to General Foremen, Foremen, and other departments.
• Ensure the Operations Department receives pertinent information for effective facility use and staffing.
• Oversee maintenance of set-up equipment and housekeeping machines.
• Assist the Director of Operations in preparing the annual operating budget and recommending one-year and five-year capital budgets for facility repairs and improvements.
• Assist with monthly re-forecasting and event-hours allocations.
• Authorize requisitions for equipment and supplies within budget guidelines provided by the Director of Operations and Finance Department.
• Assist with annual inventory of Housekeeping and Set Up equipment and provide updated records for auditing.
• Know and enforce applicable laws, codes, ordinances, policies, procedures, risk-management requirements, safety precautions, rules, regulations, and emergency procedures.
• Assist in developing Fire/Life Safety, Emergency, and OSHA procedure training programs.
• Investigate, analyze, and resolve operational problems and complaints; conduct periodic staff meetings to reinforce procedures, solve problems, and communicate policy changes.
• Assist with preparing and negotiating service agreements; review contracts for compliance with event and government specifications and suitability for occupancy.
• Assist the Director of Operations in negotiations with vendors, unions, contractors, and service providers.
• Oversee preventive maintenance contracts, monitor schedules, and implement preventive maintenance programs as needed.
• Ensure emergency safety and risk-management policies comply with corporate and governmental regulations.
• Assist the Operations and Facilities Directors in implementing energy-saving guidelines.
• Coordinate special projects, including construction, remodeling, or expansion, and direct outside vendors' and contractors' work to ensure compliance with contracts and safety requirements.
• Manage and supervise teams in the Changeover, Housekeeping, and Operations Departments; direct, coordinate, and evaluate these units.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees in conjunction with Human Resources; and address complaints and resolve problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager