Assistant Director of Operations

Legends Global • Philadelphia, PA

13h

About The Position

Under the leadership of the Director of Operations, the Assistant Director of Operations is responsible for the daily activities required to execute, maintain, and service the facility and/or its events. The role oversees Event Set-Up Services and supervises teams in the Changeover, Housekeeping, and Operations Departments, coordinating facility operations with other departments and event-related contractors to ensure readiness and smooth event operations.

The position supports the Director of Operations with budgets, event-hour allocations, service agreements, vendor and contractor negotiations, equipment inventory, safety training, and facility improvement projects. It also oversees equipment and housekeeping machine maintenance, preventive maintenance programs, operational procedures, and compliance with relevant safety, risk-management, corporate, and governmental requirements.

The role requires flexible and extended hours, including nights, weekends, and holidays. Work may take place indoors and outdoors, and the employee may need to walk or stand for up to 8–10 hours daily. The Pennsylvania Convention Center operates 24 hours a day. Salary is $85,000–$95,000.

Requirements

• Bachelor’s degree from a technical college, with a major in Management or Maintenance Engineering; additional experience may substitute for education.
• At least 2 years of experience supervising or managing in a similar facility.
• Supervisory experience.
• Ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.
• Excellent organizational skills.
• Ability to prioritize and manage multiple projects simultaneously with minor supervision.
• Good written, verbal, and interpersonal communication skills, including the ability to interact with staff at all levels.
• Ability to effectively supervise staff.
• Professional presentation, appearance, and work ethic.
• Ability to work with limited supervision and as a team member.
• Working knowledge of event booking and scheduling software, spreadsheet software, and word-processing software; proficiency in Microsoft Word, Excel, and PowerPoint.
• OSHA, CPR, and First Aid certifications or qualifications.
• Ability to perform the essential duties, with reasonable accommodation where applicable.
• Ability to work indoors and outdoors as required, walk and/or stand for up to 8–10 hours daily, sit for long hours, handle files, type, operate office machines, and talk and hear on the telephone.
• Close vision to handle contracts and other office correspondence.

Responsibilities

• Direct, supervise, and schedule the Event Set-Up Services portion of the department.
• Partner with Operations Managers and coordinate Operations activities with other departments and event-related contractors to ensure facility readiness and smooth event operations.
• Oversee and reinforce protocols for equipment storage and facility cleanliness; implement and update facility rules, regulations, department policies, and procedures.
• Communicate pertinent information clearly and promptly to General Foremen, Foremen, other departments, and Operations staff to support effective facility use and staffing.
• Oversee maintenance of set-up equipment and housekeeping machines.
• Assist the Director of Operations with the annual operating budget, capital budget recommendations for one-year and five-year repairs and improvements, monthly re-forecasting, and event-hour allocations.
• Authorize equipment and supply requisitions within budget guidelines provided by the Director of Operations and Finance Department.
• Assist with annual inventory of Housekeeping and Set-Up equipment and maintain updated records for auditing.
• Enforce applicable laws, codes, ordinances, policies, procedures, risk-management requirements, safety precautions, rules, regulations, and emergency procedures.
• Assist in developing Fire/Life Safety, emergency, and OSHA procedure training programs.
• Investigate, analyze, and resolve operational problems and complaints; hold staff meetings to reinforce procedures, solve problems, and communicate policy changes.
• Assist with preparation and negotiation of service agreements; review contracts for event or government specification compliance and occupancy suitability.
• Assist in negotiations with vendors, unions, contractors, and service providers.
• Oversee preventive maintenance contracts, monitor maintenance schedules, and implement preventive maintenance programs as needed.
• Ensure emergency safety and risk-management policies comply with corporate and governmental regulations.
• Assist Operations and Facilities Directors in implementing energy-saving guidelines.
• Coordinate special projects such as construction, remodeling, or expansion, and direct outside vendors’ and contractors’ work to ensure contract and safety compliance.
• Manage and supervise the Changeover, Housekeeping, and Operations units, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees in conjunction with Human Resources, and resolving complaints and problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager