Assistant Director of Operations

C&S Wholesale Grocers • York, PA

2d

About The Position

The Assistant Director of Operations evaluates the performance and potential of distribution center functions, addresses performance gaps, and takes corrective action to meet operating objectives. The role supports the preparation and execution of annual campus operations plans and forecasts staffing, equipment, and scheduling needs for peak and holiday periods.

The position promotes high customer service expectations and monitors results, communicating with account teams, customer service, senior leadership, and customers about late deliveries, special requests, and service gaps. It directs the adoption of improved processes, assets, and facilities, and is accountable for achieving incremental business results from these investments. The Assistant Director collaborates with other business units to support customer satisfaction and company initiatives.

The role maintains a safe and secure distribution center environment in accordance with company policies and health and safety regulations. It oversees recordkeeping, regulatory compliance, inspections, audits, safety training, and associate development. The position also supports individual and team performance improvement goals, conducts performance appraisals, and contributes to succession planning, team building, and engagement activities. Travel is not required.

Requirements

• Bachelor's degree in General Studies.
• 7–10 years of work experience in retail operations, distribution, transportation, logistics, and/or supply chain management, or an equivalent combination of education and experience.
• Extensive experience and skill in retail distribution processes, logistics, supply chain management, warehouse operations, and transportation operations.
• Familiarity with D.O.T. regulations and tractor/trailer operations.
• Strong leadership skills, including team facilitation, training, and motivation.
• Ability to work well with team members at all levels and with different backgrounds and needs.

Responsibilities

• Evaluate the performance and potential of distribution center functions, address performance gaps, and take corrective action to meet operating objectives.
• Support preparation of and delivery against annual operation plans for campus operations.
• Forecast and develop plans for peak and holiday staffing, equipment, and scheduling.
• Establish high customer service expectations, monitor results, and address gaps.
• Communicate with the Account Team, Customer Service, Senior Leadership, and customers regarding late deliveries, special requests, or service gaps.
• Direct adoption and use of improved processes, new assets, and new facilities; achieve incremental business results from these investments.
• Collaborate with other business units to support customer satisfaction, company initiatives, and company results.
• Maintain a safe environment for team members and visitors according to company policies and health and safety regulations; support accident elimination and the security of facilities and team members on company property.
• Oversee recordkeeping, regulatory compliance, inspections, audits, safety training, and associate development.
• Assist in developing individual and team performance improvement goals that support campus and company objectives.
• Conduct performance appraisals.
• Support succession planning, team building, and engagement activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director