Operations Director Jobs

About The Position

Requirements

• Bachelor’s degree in Supply Chain, Logistics, Business, or related field (MBA preferred for Director level)
• 7–12+ years of transportation/logistics experience
• Proven experience managing high-touch delivery models (retail, showroom, project-based logistics, or white-glove delivery)
• Experience with multi-site operations and 3PL/TMS providers (Redwood strongly preferred)
• Deep understanding of LTL/TL operations and final-mile delivery, including white-glove services
• Strong project management capability for multi-shipment, time-sensitive initiatives
• Financial acumen with strong control of transportation and accessorial costs
• Excellent stakeholder management across Sales, Operations, and external partners
• Strong systems mindset with ability to drive process and visibility improvements

Nice To Haves

• MBA preferred for Director level
• Experience managing commercial drivers, transportation fleet operations, and DOT-regulated transportation activities is highly desirable.
• Knowledge of fleet safety programs, driver qualification requirements, Hours-of-Service regulations, vehicle maintenance programs, and DOT compliance standards preferred.
• Experience managing company-owned power units, yard operations, jockey drivers, shuttle drivers, or private fleet operations is a plus.
• Proven ability to establish safety-focused transportation programs while maintaining operational efficiency and service performance.

Responsibilities

• Own end-to-end outbound transportation performance across LTL, TL, parcel, final mile, and specialized delivery services
• Ensure routing guide adherence and proper service-level selection, including standard vs. inside delivery vs. white-glove services
• Lead network optimization initiatives across NJ03, AZ02, and future nodes
• Integrate high-touch delivery requirements into standard operating models
• Own transportation strategy and execution for showroom buildouts, retail store openings, and customer-facing installations
• Coordinate complex, multi-shipment delivery plans requiring: Consolidation and sequencing of shipments, Time-specific delivery windows, Liftgate, inside delivery, and white-glove services
• Partner with Sales, Project Management, and Customer Service to align on: Delivery schedules and site readiness, Special handling requirements and access constraints
• Ensure carriers and service providers are properly equipped to support: Urban / limited-access locations, High-value or fragile materials
• Develop SOPs and playbooks for showroom and retail project execution
• Monitor and manage performance against key milestones and delivery timelines
• Lead escalation management for time-sensitive projects and customer commitments
• Lead carrier strategy, selection, and performance management across all modes
• Own relationships with key partners including Redwood and specialized final-mile providers
• Manage KPIs across both standard and project-based deliveries: On-time to appointment, Delivery completion against project timelines, Service failures, damages, and install-related issues
• Drive corrective actions and continuous improvement with carrier base
• Oversee shipping office execution including: BOL generation and accuracy (including complex, multi-stop/project shipments), Routing guide adherence, Appointment scheduling and execution
• Ensure yard operations support both standard outbound flow and staged project shipments
• Drive strong trailer visibility, dock flow, and dwell time management
• Experience managing commercial drivers, transportation fleet operations, and DOT-regulated transportation activities is highly desirable.
• Knowledge of fleet safety programs, driver qualification requirements, Hours-of-Service regulations, vehicle maintenance programs, and DOT compliance standards preferred.
• Experience managing company-owned power units, yard operations, jockey drivers, shuttle drivers, or private fleet operations is a plus.
• Proven ability to establish safety-focused transportation programs while maintaining operational efficiency and service performance.
• Own transportation budget, including standard freight and project-based delivery costs
• Manage cost drivers associated with showroom/retail deliveries: Accessorials (inside delivery, liftgate, limited access), White-glove and specialized handling services
• Identify cost optimization opportunities without compromising service quality
• Support bid events and carrier negotiations for both core and specialized services
• Ensure transportation systems support both standard and project-based workflows: Redwood (TMS execution, visibility), EasyPost (where applicable)
• Drive visibility into service levels, accessorials, and tracking for high-touch deliveries
• Partner with IT to enable scalable solutions for project tracking and execution
• Partner closely with: Sales (showroom and retail project pipelines), Customer Service (CSX) for delivery coordination and escalation, Operations for staging and readiness
• Establish clear ownership models for: Pre-ship planning (project coordination), Post-ship issue resolution (delivery execution)
• Lead and develop transportation, shipping office, and yard leadership teams
• Build capabilities to support both standard operations and complex project deliveries
• Address staffing and coverage gaps (including second shift and extended hours support)
• Promote accountability and a high-performance culture

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term Disability
• Company match on 401K
• Free Weekly Lunch
• Paid Time Off (PTO)
• Holidays
• Personal Days