Operations Director Jobs

About The Position

Requirements

• Bachelor's degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or a related field and 10+ years of experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analysis, process improvement, business development, consulting, finance, marketing, or a related field; or equivalent experience.
• 11+ years of experience applying analytical thinking and creative problem-solving in dynamic environments, with demonstrated ability to prioritize and adapt to evolving business needs, or equivalent experience.
• Experience managing and collaborating with vendor and partner teams, including establishing expectations, defining scope and service-level agreements, overseeing deliverables and quality, and driving accountability across domestic, international, and outsourced operating models.
• Experience supporting the small and medium-sized business segment, including sales operations, segmentation, territory and coverage planning, and scaled or high-volume engagement models.
• Understanding of customer needs, purchasing behaviors, business economics, and the partner ecosystem supporting the small and medium-sized business segment.

Nice To Haves

• Master's degree in Business Administration, Organizational Design, or a related field.
• Bachelor's degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or a related field and 12+ years of relevant experience, or equivalent experience.

Responsibilities

• Provide data-driven insights to accelerate sales performance across solution areas, support business planning and execution, and drive accountability through standardized reporting.
• Collaborate with Global Sales teams to address business intelligence needs, simplify tools, and consolidate reporting processes.
• Promote adoption of Global Sales Operations Center services, standardize processes, improve tool utilization, and identify opportunities to enhance sales productivity and organizational effectiveness.
• Lead fiscal year segmentation planning and execution aligned with Microsoft's commercial strategy; partner with business leaders to provide recommendations, coordinate planning, identify risks and opportunities, and resolve operational escalations.
• Lead fiscal year territory planning and manage in-year adjustments to optimize market coverage and align sales resources with business priorities.
• Collaborate with stakeholders to ensure territory planning execution aligns with Microsoft guidance, established timelines, and operational requirements.
• Lead quota distribution and in-year adjustments to support business performance and revenue growth.
• Use sales performance data to identify trends, recommend improvements, and collaborate with stakeholders on effective quota planning and execution.
• Identify opportunities to strengthen team capabilities through training, knowledge sharing, and professional development.
• Promote cross-functional collaboration, peer learning, and continuous improvement across the global Sales Operations community.
• Support adherence to company policies, processes, and the Trust Code; identify operational risks, escalate concerns appropriately, and promote responsible business practices.
• Embody Microsoft's culture and values, including respect, integrity, and accountability.