Regional Director, Operations

Tennessee Oncology•Chattanooga, TN

About The Position

The Regional Director of Clinical Operations directs, supervises, and coordinates staff and activities across multiple clinics to provide quality, cost-effective care. The role may also include business development and establishing and maintaining positive working relationships with community leaders and hospital leadership. The director oversees regional clinic operations, supports safe and high-quality patient care, manages operational performance and costs, and works with providers, physician partners, clinic managers, and department leaders to meet company goals. The role also oversees regional safety and compliance, supports organizational projects and process improvements, and mentors and develops direct reports.

Requirements

Bachelor’s degree in healthcare administration, business administration, nursing, or a related field.
Knowledge of fiscal management and human resource management techniques.
Knowledge of office management techniques and practices.
Excellent organizational and time management skills.
Outstanding verbal and written communication skills.
Ability to set, define, assign, monitor, and evaluate outcomes of tasks and goals.
Ability to clearly communicate and apply policies and principles to solve everyday problems and handle a variety of situations.
Ability to plan, exercise initiative, solve problems, and make decisions.
Ability to read, interpret, and apply clinic policies and procedures.
Ability to identify problems and recommend solutions.
Ability to establish priorities and coordinate work activities.
Ability to manage financial information.

Nice To Haves

Master’s degree preferred.
Three to five years of oncology office management experience preferred, including at least two years in a clinic setting.
Experience managing multiple locations strongly preferred.

Responsibilities

Supervise Operations Managers and Regional Operations Managers in the assigned region and others as directed.
Manage daily operations at assigned clinics and coordinate work activities and schedules.
Ensure staff provide safe, high-quality patient care.
Evaluate performance and recommend candidates for hire, merit increases, promotions, and disciplinary actions.
Ensure office space, supplies, equipment, and assistance are appropriately provided and maintained for medical staff and patient care.
Ensure business functions and processes operate effectively and efficiently; identify and implement process improvements.
Create clinic operations goals and ensure they align with organizational goals.
Maximize opportunities to manage operating costs.
Work closely with providers and physician partners to meet clinic and company goals.
Contribute to writing and revising company policies, procedures, job descriptions, and competencies.
Maintain an active or leadership role in company projects and initiatives and ensure their implementation and integration in clinics.
Oversee regional safety and compliance for governing agents, including OSHA, QOPI, PQRS, and Meaningful Use, in collaboration with other managers and directors.
Create and maintain an environment of trust, integrity, open communication, teamwork, and respect.
Collaborate with vendors, contractors, building maintenance, and others who interact with regional clinics.
Oversee payroll for direct reports and Performance Excellence Plans.
Mentor, coach, and develop direct reports.
Develop action plans to improve employee engagement survey scores.
Work with clinic managers to review and analyze patient satisfaction and develop improvement plans.
Build relationships with providers and use diplomacy and tact in team building.
Regularly visit clinics to maintain visibility, build trusting relationships with staff, and confirm changes and initiatives are fully integrated.
Collaborate with department directors and leaders to achieve operational and project initiatives, goals, and outcomes.