Regional Operations Director

Dexterra Remote Services • New Orleans, TX

6d • Remote

About The Position

Reporting to the Divisional Vice President, the Regional Operations Director oversees the Operations team for a specific region, ensuring efficiency and effectiveness while executing the Senior Leadership Team’s strategic vision. The role fosters long-term client relationships through operational excellence and provides district-level direction and expertise by promoting corporate strategies and best practices aligned with Dexterra’s Vision and Values. The Director is accountable for the performance of multiple regional contracts and must manage competing priorities in a fast-paced, deadline-driven environment.

Responsibilities span financial performance, contract and client management, people leadership, sales and growth, operational expertise, health and safety, regulatory compliance, and managing key business events. The role has full P&L responsibility for regional sites and locations and contributes to plans and budgets that support account, division, and company objectives. This is a remote role with travel between sites required approximately 50% of the time, subject to operational requirements.

Requirements

• At least 6 years of management experience leading a team that provides hard facility management services (such as HVAC or mechanical) or soft facility management services (such as cleaning or janitorial).
• Post-secondary education in management or a business-related degree.
• Excellent oral and written communication and presentation skills.
• Demonstrated ability to lead with empathy, open-mindedness, and respect.
• Ability to maintain excellent relationships with employees, clients, and customers.
• Familiarity with health, safety, and environmental management systems.
• Strong problem-solving and organizational skills.
• Intermediate-level expertise with Word, Excel, and Outlook.
• Ability to travel between sites on demand; travel is required approximately 50% of the time and may change based on operational requirements.

Responsibilities

• Oversee the regional Operations team and execute the strategic vision of the Senior Leadership Team.
• Hold full P&L responsibility for sites and locations in the region; develop plans and budgets to meet financial targets.
• Set business goals and financial targets with location Managers and identify opportunities to improve profitability.
• Manage cost control, EBITDA, customer rating scores, margins, productivity, capital, and accounts receivable; review P&L statements and conduct variance analysis.
• Lead services and operations across contracts, understand contractual terms and conditions, and negotiate mutually satisfying agreements.
• Maintain a visible account-level presence and build professional, trusting relationships with clients; use the Tenacity Client for Life methodology and develop relationship matrices with client contacts.
• Communicate performance expectations, monitor and recognize performance, and facilitate development experiences for team members.
• Ensure employees understand Dexterra’s Vision and Values; identify, recruit, and vet potential employees and subcontractors; review succession plans and support career development.
• Identify and pursue opportunities to market and sell products and services to existing and new clients, using the Miller Heiman sales methodology and process.
• Monitor client-environment trends and economic and competitive forces, and manage the Value Gap.
• Promote a positive health and safety culture and provide visible health, safety, and environmental leadership.
• Oversee management teams and use quality checks and other methods to maintain strong operations; provide functional expertise to clients.
• Ensure accounts manage workers’ compensation matters efficiently and implement health, safety, and environmental management systems to prevent injury, illness, and damage to assets and the environment, insofar as reasonably practicable.
• Ensure accounts comply with legislative, regulatory, and code requirements.
• Monitor key events—including account openings and closings, client and management changes, crises, and major client events—and plan activities to position Dexterra competitively.
• Travel between sites as operationally required, approximately 50% of the time.

Benefits

• Comprehensive U.S. health and welfare benefits through employee-paid or employee-contributory plans, with enrollment options based on individual and family coverage needs.
• 401(k) plan with automatic enrollment and discretionary company matching contribution.
• Remote work model.

What This Job Offers

• Job Type: Full-time
• Career Level: Director