Regional Operations Director
About The Position
The Regional Operations Director implements the strategic direction for operations and ensures alignment with state business goals and objectives. The role oversees service quality and implements initiatives to improve it, while executing regional growth strategies to increase census and maximize utilization and occupancy. The director responds to local requests for proposals, participates in new-start development initiatives, and identifies potential acquisition partners. The director fosters relationships with individuals receiving services, families, and guardians; oversees satisfaction surveys and implements enhancement plans. The role is responsible for the financial performance of a regional business unit, including reviewing financial statements, overseeing regional purchasing, and ensuring billing compliance and documentation. The position provides leadership through direct supervision of Area Directors and/or Program Directors and the regional support team. It also implements Network employee practices and oversees regional safety and workers’ compensation implementation.
Requirements
- Bachelor's degree and a Master’s degree in Business or Human Services; other education and experience as required by state.
- Seven to ten years of related experience with significant management experience in the human services industry.
- Licensure as required by state.
- Other certification and/or training as required by the state and/or service line.
- Strong attention to detail and organizational skills.
- Ability to multi-task and meet deadlines.
- Effective communication skills to manage relationships.
Responsibilities
- Implement the strategic direction for operations and ensure alignment with state business goals and objectives.
- Oversee service quality and implement quality-improvement initiatives.
- Execute regional growth strategies to increase census and maximize utilization and occupancy.
- Respond to local requests for proposals to address payer needs.
- Identify and participate in new-start development initiatives and identify potential acquisition partners.
- Maintain and foster relationships with individuals receiving services, families, and guardians.
- Oversee satisfaction surveys for individuals supported and implement enhancement plans.
- Manage the financial performance of a regional business unit, review financial statements, oversee regional purchasing, and ensure billing compliance and documentation.
- Directly supervise Area Directors and/or Program Directors and the regional support team.
- Implement Network employee practices.
- Oversee regional safety and workers’ compensation implementation.
Benefits
- Full compensation/benefits package for full-time employees.
- 401(k) with company match.
- Paid time off and holiday pay.
- Employee Referral Program bonus opportunities for eligible roles.
- Nationwide career development and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Director
