Regional Director of Operations - Hawkers

Hawkers Asian Street Food•Atlanta, GA

About The Position

The Regional Director of Operations serves as a leader and strategic business partner to restaurants in their region. The role supports and coaches General Managers and Executive Chefs in operations, ensuring guest and employee experiences and each restaurant’s financial health align with Hawkers’ mission, vision, goals, culture, and values. The Regional Director continually evaluates business functions to balance operational efficiency and effectiveness and is accountable for talent development and the financial performance of each restaurant. The position requires flexibility and broad business-management skills and knowledge. The role works out of restaurants four days a week, participates in service and day-to-day operations, visits each restaurant in the region at least three times per period, and visits on a weekend day at least twice a month. Travel schedules may be flexible up to 75% of the time. Preferred locations are Atlanta, Georgia, or Nashville, Tennessee.

Requirements

Ability to live Hawkers’ mission and values and engage current and future leaders.
Ability to develop and execute strategies to achieve operational goals.
Business-management flexibility and a wide range of skills and knowledge.
Ability to manage and monitor restaurant prime costs, projections, budgets, and financial performance.
Ability to conduct P&L performance analysis, identify problem areas, and develop solutions.
Ability to drive recruitment, develop talent, and conduct performance evaluations.
Ability to travel on a flexible schedule up to 75% of the time.
Ability to work out of restaurants four days a week and participate in service and day-to-day operations.
Must be able to frequently stand, walk, communicate orally, bend, squat, and reach above shoulder level.
Must be able to occasionally sit, type, and make fine discriminations in sound.
Must be able to lift or carry up to 20 pounds.
Must be able to frequently perform repetitive simple grasping, fine manipulation, and pushing and pulling.
Must be comfortable working in environments exposed to extreme cold and hot temperatures.

Responsibilities

Live Hawkers’ mission and values and engage current and future Hawkers leaders.
Develop and execute strategies to achieve operational goals.
Lead the weekly regional call and conduct weekly General Manager meetings.
Work with General Managers to create agendas for weekly restaurant-level leadership meetings and pre-shift.
Ensure Hawkers is engaged and actively involved in its communities.
Work with PR and Marketing to activate company-wide and bespoke strategic initiatives.
Respond to written and verbal guest comments, creatively solving problems and developing robust solutions.
Proactively manage prime costs in each restaurant and monitor daily, weekly, and monthly projections and budgets.
Submit weekly financial projections and monitor SPLD to ensure targets are met.
Conduct monthly P&L performance analyses, troubleshoot problem areas, and develop solutions.
Coordinate capital and large repair and maintenance projects to keep facilities up to standard.
Conduct necessary inspections and audits and develop and implement action plans.
Drive recruitment for existing restaurants and new openings and create a talent pipeline.
Ensure all managers are actively involved in the LIT program.
Conduct timely talent reviews and performance evaluations; recommend promotions or corrective actions where appropriate.
Ensure General Managers conduct talent reviews and performance evaluations for their teams.
Work out of restaurants four days a week, actively participating in service and day-to-day operations.
Visit each restaurant in the region at least three times per period and work a weekend day during visits at least twice a month.