Regional Director of Operations - Hawkers

Hawkers Asian Street Food•Atlanta, GA

About The Position

The Regional Director serves as a leader and strategic business partner to the restaurants in their region. They support and coach General Managers and Executive Chefs in operations, ensuring that the guest experience, employee experience, and financial health of the business align with Hawkers’ mission, vision, and goals, and that each restaurant and its team embody the company’s culture and values. The role continually evaluates business functions to balance operational efficiency and effectiveness and is accountable for talent development and each restaurant’s financial performance. It requires flexibility and a broad range of business management skills and knowledge. Preferred locations are Atlanta, GA, or Nashville, TN. The role works out of restaurants four days a week, participates in service and day-to-day operations, and requires flexible travel schedules up to 75% of the time.

Requirements

Ability to live the Hawkers mission and values and engage current and future leaders.
Skills in business management, operational leadership, financial management, and talent development.
Ability to develop and execute strategies to achieve operational goals.
Ability to coach General Managers and Executive Chefs and support restaurant operations.
Ability to manage prime costs, projections, budgets, and restaurant P&L performance.
Ability to respond to guest feedback, solve problems, and develop solutions.
Ability to conduct inspections, audits, and performance evaluations and implement action plans.
Ability to work in restaurants four days a week and participate in service and day-to-day operations.
Ability to travel on flexible schedules up to 75% of the time.
Must frequently stand, walk, communicate orally, bend, squat, reach above shoulder level, perform simple grasping and fine manipulation, and push and pull.
Must occasionally sit, type, and make fine discriminations in sound.
Must be able to lift or carry up to 20 pounds.
Must be comfortable working in environments exposed to extreme cold and hot temperatures.

Responsibilities

Live the Hawkers mission and values.
Engage Hawkers leaders and future leaders.
Develop and execute strategies to achieve operational goals.
Lead the weekly regional call and conduct weekly General Manager meetings.
Work with General Managers to create agendas for weekly restaurant-level leadership meetings and pre-shift.
Ensure Hawkers is engaged and actively involved in the communities served by its restaurants.
Work with PR and Marketing to activate company-wide and bespoke strategic initiatives.
Respond to written and verbal guest comments, creatively solving problems and developing robust solutions.
Manage restaurant prime costs proactively, tracking daily, weekly, and monthly projections and budgets.
Submit weekly financial projections and monitor SPLD to ensure targets are met.
Conduct monthly P&L performance analyses, troubleshoot problem areas, and develop solutions.
Coordinate capital and large repair and maintenance projects to ensure facilities are up to standard.
Conduct necessary inspections and audits, and develop and implement action plans.
Drive recruitment for existing restaurants and new openings, and create a talent pipeline.
Ensure all managers are actively involved in the LIT program.
Conduct timely talent reviews and performance evaluations; recommend promotions or corrective actions as appropriate.
Ensure General Managers conduct talent reviews and performance evaluations for their teams.
Work from restaurants four days a week, visiting one weekend day at least twice a month and actively participating in service and daily operations.
Visit each restaurant in the region at least three times per period.
Travel on flexible schedules, up to 75% of the time.