Regional Director of Operations

Pacific Mobile Structures, Inc.•Portland, OR

4d•$120,000 - $140,000

About The Position

The Regional Director of Operations provides strategic leadership and operational oversight for Pacific Mobile Structures’ Pacific Northwest Region, covering the Seattle, Chehalis, Spokane, Pasco, Portland, and Boise branches. The role is accountable for regional performance, profitability, safety, asset readiness, customer satisfaction, quality execution, and leadership development. It is the senior operational leadership position for the region, ensuring consistent company standards and processes, refurbishment programs, fleet readiness, facility maintenance, DOT and Prevailing Wage compliance, subcontractor performance, and achievement of financial goals. The Regional Director partners with the Director of Fleet & Facilities, Quality Control Manager, Sales leadership, Construction Services project management teams, Procurement, Safety, Accounting, Operations Support, and People Operations. As a member of the Operations Leadership Team and Regional Management Team, the role contributes to company and regional priorities, develops operational leaders, drives continuous improvement, and supports successful customer and project execution. The position requires strategic thinking, leadership through influence, sound business judgment, operational expertise, and a commitment to the company’s values and results for customers, employees, and the company. The role has profit-and-loss responsibility for assigned branch operations and leads regional operating plans, budgets, Type III refurbishment, fleet and facility management, regulatory compliance, quality, customer support, and cross-functional coordination. It also recruits, develops, coaches, and mentors Operations Managers and branch leadership teams, and may require extensive travel throughout the Pacific Northwest Region.

Requirements

Minimum 10 years of progressive operational leadership experience.
Multi-site management experience.
Strong financial management and profit-and-loss responsibility experience.
Demonstrated success leading large operational teams and developing leaders.
Experience managing performance through metrics, accountability systems, and continuous improvement initiatives.
Experience with work order management, labor productivity systems, and related business processes.
Strong leadership, coaching, and team development skills.
Strategic planning and execution capabilities, strong business and financial acumen, and strong problem-solving and decision-making abilities.
Comprehensive understanding of operational workflows, logistics, fleet management, facilities management, full-cycle inventory management, procurement, receiving, automatic restocking, Power Fleet compliance, and production operations.
Ability to evaluate operational scorecards, identify misaligned incentives, and recommend practical metric changes to improve behaviors and results.
Excellent communication, relationship-building, organizational, and project management skills; ability to influence and collaborate across departments and leadership levels.
Ability to build strong support relationships with Sales leaders and Construction Services project management teams while balancing customer commitments, operational capacity, cost, and execution risk.
Ability to travel extensively throughout the Pacific Northwest Region.

Nice To Haves

Bachelor’s degree in Operations Management, Construction Management, Business Administration, Engineering, or a related field; equivalent education and relevant experience will be considered.
Experience leading construction, modular building, manufacturing, industrial services, fleet operations, transportation, or related operational environments.

Responsibilities

Provide leadership, direction, and accountability for operational activities across the Pacific Northwest Region and establish objectives and performance expectations for branch leadership teams.
Promote consistent procedures, workflows, and execution standards; conduct regional operational reviews; evaluate scorecards and metrics; and implement corrective actions aligned with company goals.
Partner with Sales leadership to meet customer timing expectations for rental asset deliveries and support regional priorities and commitments.
Assess Branch Operations Manager effectiveness and provide recommendations related to development, succession, accountability, and role fit.
Maintain profit-and-loss responsibility for assigned branch operations; develop regional operating plans and budgets; monitor revenue, margins, labor productivity, and expenses; and improve profitability, efficiency, asset utilization, and return on invested capital.
Hold Branch Operations Managers accountable for labor and material budgets, variance analysis, and corrective actions; review staffing, Service Technician capacity, and vendor capacity by branch.
Lead regional Type III refurbishment activities and ensure production targets, schedules, labor plans, and budgets are met; improve planning, material utilization, scheduling, productivity, cycle times, quality, and asset readiness.
Partner with Fleet & Facilities and Quality Control on asset-management, refurbishment, quality, capacity-planning, and process-improvement initiatives, ensuring consistent adoption of approved improvements.
Maintain accountability for fleet readiness, condition, utilization, storage, and deployment; ensure facilities are maintained, organized, and secure; and execute company fleet, facility, and asset-management standards.
Partner on facility improvements, branch expansions, capital investments, fleet optimization, and long-term asset planning; support regional asset planning and deployment strategies.
Ensure inventory accuracy, asset accountability, Ready-to-Go status, and adherence to receiving, counts, audits, transfers, adjustments, material controls, documentation, and reconciliation processes.
Promote a strong safety culture and ensure compliance with federal, state, local, and company safety requirements, including DOT requirements for branches using power fleet assets.
Ensure branch discipline around driver qualification files, inspections, maintenance records, hours-of-service requirements, permits, registrations, DOT documentation, and timely timecard entry and approvals, particularly for Prevailing Wage reporting.
Partner with Safety and Fleet & Facilities leadership on compliance standards, audits, corrective actions, risk reduction, incident reduction, inspections, and operational audits.
Drive regional execution of company quality standards, inspection programs, refurbishment standards, quality procedures, and documentation requirements; reduce warranty exposure, customer issues, rework, and inefficiencies.
Establish branch-level 5S expectations, assess and rank branch performance, and use quality, rework, Ready-to-Go, and operating data to identify recurring issues and verify sustained corrective action.
Recruit, develop, coach, and mentor Operations Managers and branch leadership teams; establish succession plans; identify future leaders; and support hiring, onboarding, training, employee development, engagement, and retention.
Promote company values and build trust-based relationships across branches, departments, customers, and business partners through visible leadership, communication, accountability, and enthusiasm.
Resolve significant customer concerns and operational escalations; maintain responsive partnerships with Sales and Construction Services; and coordinate with Fleet & Facilities, Procurement, Accounting, Operations Support, Safety, and People Operations.
Support strategic growth, market expansion, and operational improvement initiatives; drive communication between branches and corporate leadership; and establish effective operating rhythms for forecasting, resource planning, project priorities, customer commitments, and issue resolution.
Ensure clear communication, coordinated planning, effective project handoffs, and timely escalation and resolution of issues affecting customers, schedules, cost, or execution.