Regional Director of Operations

Velociti Services • Atlanta, GA

17h

About The Position

At Velociti Services, the Regional Director of Operations is a senior leader accountable for the operational, financial, and strategic performance of an assigned region, including full profit and loss responsibility and oversight of service delivery. The role focuses on customer satisfaction, operational excellence, employee engagement, compliance, and sustainable business growth.

As a member of the leadership team, this leader advances the company’s commitment to being the industry’s most respected facilities services organization. The Regional Director drives consistent operations, strengthens client relationships, ensures safety and regulatory compliance, and contributes to revenue growth through business development and customer expansion.

The role partners with Sales, Finance, and People & Culture leadership; leads regional managers and geographically dispersed teams; and participates in executive and senior leadership meetings. Travel is required as needed. A bachelor’s degree is preferred, along with 7–10+ years of progressive leadership experience, preferably in facilities services, janitorial, maintenance, or related industries.

A successful candidate is a hands-on, strategic leader who balances operational discipline with growth, develops high-performing teams, delivers consistent service, drives profitable growth, and builds lasting client partnerships.

Requirements

• 7–10+ years of progressive leadership experience in operations, preferably in facilities services, janitorial, maintenance, or a related industry.
• Proven success managing multi-site operations with full P&L accountability.
• Strong track record of revenue growth, client expansion, and operational performance improvement.
• Deep understanding of financial management, forecasting, and operational KPIs.
• Strong leadership, communication, negotiation, and relationship-building skills.
• Experience leading large, geographically dispersed teams.
• Willingness to travel as required.

Nice To Haves

• Bachelor’s degree in Business Administration, Operations Management, or a related field is preferred.

Responsibilities

• Provide strategic leadership and oversight for operational services across the assigned region.
• Ensure high-quality service delivery that meets or exceeds client expectations and contractual obligations.
• Develop and implement regional strategies aligned with corporate objectives and growth initiatives.
• Lead, mentor, and develop regional management teams, promoting accountability, performance, and continuous improvement.
• Establish operational standards, quality assurance programs, procedures, and best practices across accounts.
• Monitor KPIs and implement corrective actions to improve performance.
• Maintain full P&L responsibility, including revenue growth, expense control, budgeting, forecasting, and profitability.
• Analyze financial reports, operational metrics, and business trends to identify performance gaps and growth opportunities.
• Develop and maintain accurate financial forecasts and operational projections.
• Build and maintain professional client relationships, and maintain an active client engagement and visitation program.
• Respond to customer concerns, service issues, and escalations with urgency and a focus on resolution.
• Conduct and participate in monthly, quarterly, and annual business reviews.
• Drive organic growth and support new business development efforts in partnership with Sales, Finance, and People & Culture leadership.
• Identify opportunities to expand services within existing accounts through cross-selling and service-line expansion.
• Develop and execute growth strategies to achieve revenue and profitability targets.
• Network with prospective clients and industry partners to promote company solutions and capabilities.
• Support proposal development, pricing strategy, and RFP responses; participate in sales presentations, operational reviews, and client-facing business development activities.
• Analyze market trends, the competitive landscape, and customer needs to identify opportunities.
• Champion safety, compliance, and operational integrity across the region.
• Ensure compliance with company policies, client requirements, contractual obligations, and regulatory standards.
• Promote adherence to quality systems, safety programs, and operational procedures, and partner with leadership to identify and mitigate risks.
• Participate in weekly executive and senior leadership meetings to review financial performance, operational initiatives, compliance updates, and growth strategies.
• Prepare and present operational and financial performance updates to executive leadership.
• Translate organizational priorities into actionable regional execution plans.
• Drive initiatives that improve employee engagement, customer retention, operational efficiency, and profitability.

Benefits

• Basic life insurance and accidental death and dismemberment (AD&D) insurance for eligible full-time team members working 30 or more hours per week.
• Short-term disability insurance for eligible full-time team members working 30 or more hours per week.
• Medical and dental insurance available as voluntary benefits.
• Additional life and AD&D insurance available as voluntary benefits.
• Supplemental short-term disability insurance available as a voluntary benefit.
• Long-term disability insurance available as a voluntary benefit.
• Hospital indemnity, accident, and critical illness insurance available as voluntary benefits.
• 401(k) retirement plan available for all team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior