Regional Director of Operations

PACE Southeast Michigan•Southfield, MI

14h

About The Position

The Regional Director of Operations leads operational management of all centers within an assigned region at PACE Southeast Michigan. The role is accountable for participant-care quality, financial performance, and a positive team member culture, overseeing the plans, systems, processes, and people that support effective center operations. The Regional Director supervises, coaches, and develops Center Directors and partners with the other Regional Director of Operations to support consistent standards, processes, participant activities, support services, and leadership practices across the organization. As a member of the leadership team, this leader translates organizational strategies and goals into regional operational plans, advances service delivery and quality improvement, and is accountable for established outcome measures. The Regional Director owns regional financial performance, supports budgeting and resource allocation, ensures operational compliance and audit readiness, and leads assigned projects and improvements. The role requires regular travel to PACE SEMI centers, community sites, and events. Work is primarily performed in a normal office environment with minimal exposure to noise, dust, or extreme temperatures. The position involves prolonged sitting at a desk and working on a computer, as well as the ability to sit, stand, walk, bend, and occasionally lift up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Bachelor’s degree in healthcare administration, business, nursing, or a related field, or equivalent professional experience.
At least five years of progressive operational leadership experience in healthcare, including leadership of a center, comparable site, or department.
Experience supervising and developing other leaders.
Experience managing operating budgets.
Strong financial analysis skills, including interpreting financial statements, comparing center performance, identifying emerging concerns, and explaining financial concepts to leaders.
Working knowledge of Medicare, Medicaid, and applicable state and federal healthcare program requirements.
Proficiency interpreting dashboards and operational data to identify trends, evaluate performance gaps, and determine improvement priorities.
Strong leadership and coaching skills, including the ability to develop leaders and balance accountability with trust, respect, and team morale.
Excellent written and verbal communication skills, including explaining complex information clearly and adapting communication to different audiences.
Strong negotiation, conflict resolution, and relationship-building skills, including the ability to influence others and resolve concerns constructively.
Sound judgment and problem-solving skills, balancing participant needs, quality of care, financial performance, and workforce needs.
Strong organizational and prioritization skills, including managing competing demands across multiple locations and responding to changing operational needs.
Ability to travel regularly to PACE SEMI centers, community sites, and events.
Ability to sit, stand, walk, bend, and occasionally lift up to 25 pounds.

Nice To Haves

Master’s degree in a related field, or additional equivalent professional experience.
Knowledge of PACE.
Experience in PACE, managed care, or another value-based care setting.

Responsibilities

Directly supervise, coach, and develop Center Directors; set goals, provide feedback, evaluate performance, and hold leaders accountable for results, quality, and conduct.
Address performance and culture concerns respectfully and promptly, and reinforce a culture aligned with PACE SEMI’s mission, values, and Ten Principles.
Partner with Human Resources and Organizational Development on leadership development and succession planning; promote diversity, equity, and inclusion.
Lead operations across all centers in the assigned region to support high-quality participant care, collaborative teamwork, effective processes, and efficient resource use.
Partner with the other Regional Director of Operations to maintain consistent standards, processes, participant activities, support services, and leadership practices.
Develop and implement programs and operational improvements that strengthen participant services and team member engagement.
Maintain a regular presence in centers to understand participant and team member needs, assess performance, and guide improvements.
Review monthly center and regional financial reports, compare results across centers, identify trends and performance gaps, and lead corrective action when needed.
Monitor enrollment, retention, attendance, utilization, productivity, and cost per participant against established targets.
Partner with the Chief Financial Officer on annual operating and capital budgets and ensure the region meets approved budgets and financial benchmarks.
Build Center Directors’ ability to interpret financial reports, manage resources, and make sound operational decisions.
Use financial and operational analysis to recommend employees, resource allocation, and investments to executive leadership.
Advance regional quality assurance and improvement priorities and ensure corrective actions are completed across centers.
Partner with the Quality Assurance Director to ensure compliance with quality assurance standards, program requirements, certifications, and applicable laws and regulations, and maintain audit and survey readiness.
Partner with the Human Resources Manager to develop and implement operational policies, procedures, and protocols for direct participant care and support services.
Partner with Education and Quality teams to plan ongoing education that strengthens team member competence, skills, and service quality.
Translate PACE SEMI strategies and goals into regional operational plans and achieve established outcome measures.
Contribute to regional growth, enrollment, and retention strategies.
Lead assigned regional and organization-wide operational projects and ensure expected outcomes are achieved on time and within budget.
Perform other duties as assigned.