Director of Operations (EDIT JOB DESCRIPTION BEFORE POSTING)

Senior Helpers - Reno•Reno, NV

About The Position

Senior Helpers Northern Nevada is seeking a Director of Operations to lead its Reno location. The role is responsible for regional revenue growth and for planning, directing, overseeing, and controlling day-to-day and long-term operations. The Director’s primary objective is to drive strategy and scale growth while maintaining exceptional quality of care. The Director creates a culture and environment that provide vision, direction, and support to care and office teams, helping the region grow and succeed. The ideal candidate has an entrepreneurial spirit and hands-on experience in operations, business, and sales development in home care or a closely related care industry, along with a record of shaping culture and inspiring strong team results. Senior Helpers Northern Nevada describes its workplace as positive and collaborative and emphasizes the impact employees make for clients and their families. The company’s mission is to provide compassionate care and improve the quality of life of clients, families, and employees.

Requirements

At least 5 years of operations and employee-management experience.
Demonstrable sales, sales-development, and sales-management experience.
Strong business acumen.
Excellent organizational skills, attention to detail, and ability to prioritize in a changing environment.
Proactive approach to anticipating potential issues and providing multiple resolutions.
Strong collaboration skills with subordinate teams and corporate partners.
Proficiency in Microsoft Word, Excel, Internet, and Outlook.
Ability to learn software programs quickly.
Bachelor’s degree preferred, or an equivalent combination of more than 5 years of relevant work experience.

Nice To Haves

Senior care experience is strongly preferred.
Bachelor’s degree preferred.

Responsibilities

Manage day-to-day operations and provide daily support and leadership to care and office teams.
Strategize, organize, and direct business operations to achieve company goals, directives, vision, and mission.
Oversee the regional budget and profit and loss, and allocate resources.
Develop strategies for new and existing partnerships, joint ventures, and alliances.
Negotiate and influence to support revenue growth.
Help develop and implement strategies for high-quality client care, effective resource utilization, growth, and financial viability.
Ensure optimal client satisfaction and experience.
Ensure staffing and recruitment initiatives support business needs.
Oversee training and development for care and office teams.
Follow federal, state, and local compliance practices.
Follow company administrative processes, practices, and policies.
Oversee accurate timekeeping and recordkeeping, collaborating with Payroll.
Monitor the competitive landscape and identify opportunities for market and client expansion and new business development.
Perform other tasks as assigned or needed.