Director of Operations (EDIT JOB DESCRIPTION BEFORE POSTING)

Reno•Reno, NV

About The Position

Senior Helpers Northern Nevada is seeking a dynamic leader to run its Reno location. The Director of Operations is responsible for regional revenue growth and for planning, directing, overseeing, and controlling day-to-day and long-term activities. The role drives strategy and growth while maintaining exceptional quality of care, and creates a culture that provides teams with vision, direction, and support. The ideal candidate brings an entrepreneurial spirit and hands-on experience in operations, business, and sales development in home care or a closely related care industry, along with a record of shaping culture and inspiring strong team results. Senior Helpers Northern Nevada describes its workplace as positive and collaborative, and emphasizes the difference employees make for clients and their families. The company considers its employees its greatest asset.

Requirements

Minimum of 5 years of operations and employee management experience.
Demonstrable sales, sales development, and sales management experience.
Strong business acumen.
Excellent organizational skills, attention to detail, and ability to prioritize in a changing environment.
Proactive approach to foreseeing potential issues and providing multiple resolutions.
Strong collaboration skills with subordinate teams and corporate partners.
Proficiency in Microsoft Word, Excel, Internet, and Outlook.
Ability to learn software programs quickly.

Nice To Haves

Bachelor's degree preferred, or an equivalent combination of 5+ years of relevant work experience.
Senior care experience strongly preferred.

Responsibilities

Manage day-to-day operations and provide daily support and leadership to care and office teams.
Strategize, organize, and direct business operations to achieve company goals, directives, vision, and mission.
Oversee the regional budget and P&L, and allocate necessary resources.
Formulate strategies for new and existing partnerships, joint ventures, and alliances.
Negotiate and influence to support revenue growth.
Participate in developing and implementing strategies that support high-quality client care, effective resource utilization, growth, and financial viability.
Ensure optimal client satisfaction and experience.
Ensure staffing and recruitment initiatives meet and support business needs.
Oversee training and development for care and office teams.
Adhere to federal, state, and local compliance practices, as well as company administrative processes and policies.
Oversee accurate timekeeping and records, and collaborate with Payroll.
Maintain awareness of the competitive landscape.
Identify opportunities for market and client expansion and new business development.
Perform other tasks as assigned or needed.