Director of Operations

The Cottonwood Hotel•Omaha, NE

About The Position

The Director of Operations leads the day-to-day operations of The Kimpton Cottonwood Hotel under the leadership of the General Manager. This hands-on, strategic role works with department leaders to improve performance, accountability, service, and results across the property, including guest rooms, front desk, restaurants, banquets, and other operations. The Director develops strong teams, supports guest and team member engagement, monitors financial performance, and advances operational efficiency and guest satisfaction. The role also collaborates with the General Manager and ownership on business objectives, strategic initiatives, and long-term property goals.

Requirements

Previous leadership experience in a full-service hotel, with a strong understanding of Rooms and Food & Beverage operations.
Ability to lead multiple departments, develop managers, and build high-performing teams.
Strong financial and business acumen, including experience with budgets, forecasting, labor management, and expense controls.
Ability to turn financial and operational information into actionable strategies and measurable results.
Excellent communication, decision-making, problem-solving, and time-management skills.
Leadership style that balances accountability with approachability, coaching, and genuine support.
Ability to adapt, prioritize, and thrive in a fast-paced environment.
Working knowledge of applicable employment laws, hotel operations, food safety, and alcohol service regulations.
Proficiency in hotel operating systems and standard business technology.

Nice To Haves

Bachelor's degree in Hospitality Management, Business, or a related field; equivalent leadership experience will be considered.

Responsibilities

Lead day-to-day hotel operations and provide direction, support, and accountability to department leaders.
Build a leadership team that takes ownership, develops talent, and delivers results.
Promote exceptional guest service, genuine hospitality, and team member engagement.
Monitor budgets, labor, expenses, productivity, and departmental profitability to drive financial performance.
Partner with department leaders to develop and execute strategies that improve operational efficiency, revenue performance, and guest satisfaction.
Stay connected to operations through department walkthroughs, team member interactions, and involvement in daily business.
Identify opportunities for improvement, solve problems, and make informed decisions that support hotel success.
Ensure operational standards, brand expectations, safety requirements, and applicable employment regulations are followed.
Collaborate with the General Manager and ownership on business objectives, strategic initiatives, and long-term property goals.
Help foster a workplace where team members are proud to work and guests want to return.