About The Position
The Director, Clinic Operations, Pediatric Specialties provides strategic and operational leadership for a portfolio of pediatric specialty practices supporting Oncology, Blood Disorders, Gastroenterology, and Outpatient Infusion clinics. The Director is accountable for the overall performance of assigned practices, including access, patient experience, clinical operations, workforce, financial performance, and practice growth. The role partners with pediatric physicians, advanced practice providers, nursing leaders, clinical teams, and system partners to translate organizational strategy into efficient, innovative, family-centered ambulatory care. The Director serves as a key operational partner to physician leadership and fosters an environment where high-quality pediatric specialty care can thrive. The ideal candidate is a collaborative, forward-thinking healthcare leader who understands the needs of pediatric patients and families and can balance operational excellence with compassionate, family-centered care.
Requirements
- At least 3 years of healthcare management experience.
- At least 5 years of healthcare operations experience in an ambulatory or hospital setting.
- Bachelor’s degree in a relevant field, or 4 years of experience in lieu of the degree.
Nice To Haves
- Experience supporting pediatric clinics or service lines.
- Demonstrated success leading multi-site clinic operations.
Responsibilities
- Provide strategic and operational leadership for assigned pediatric specialty practices, supporting performance across patient access, experience, workforce, quality, productivity, and financial outcomes.
- Partner with pediatric physicians, advanced practice providers, nursing leaders, and interdisciplinary teams to establish shared priorities and advance practice and organizational goals.
- Develop and implement operational strategies to improve access to specialty care, patient flow, care coordination, provider capacity, and the experience of children and families.
- Oversee day-to-day practice operations, including scheduling, registration, referrals and authorizations, patient communications, medical records, facilities, staffing, and other essential functions.
- Establish and monitor patient access standards, including appointment availability, telephone responsiveness, scheduling efficiency, and wait times, and identify opportunities to improve the patient and family journey.
- Lead continuous improvement initiatives that enhance operational efficiency, reduce barriers to care, and support timely access to pediatric specialty services.
- Monitor financial and operational performance, including budgets, productivity, staffing, non-salary expenses, revenue cycle performance, and capital needs; develop action plans to address opportunities and challenges.
- Use operational and financial data to identify trends, inform decisions, and develop strategies to improve practice performance and long-term sustainability.
- Serve as an operational advisor to physician leadership and collaborate on practice growth, provider capacity, access, workflow optimization, and care delivery initiatives.
- Promote family-centered care that recognizes the needs of pediatric patients and caregivers throughout the care journey.
- Ensure policies, procedures, and operational controls support patient safety, regulatory compliance, financial stewardship, and effective practice operations.
- Ensure assigned practices align with Inova’s mission, vision, values, strategic priorities, and applicable regulatory and professional standards.
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What This Job Offers
Job Type
Full-time
Career Level
Director
