Director of Network Operations

Wi-Fiber, Inc. • Logan, UT

3d • $110,000 - $135,000 • Onsite

About The Position

Based in Logan, Utah, and reporting to the Chief Operating Officer (COO), the Director of Network Operations owns the reliability, scalability, and evolution of Wi-Fiber's multi-vendor WISP and hybrid ISP network. This salaried, full-time role leads the 24/7 Network Operations Center (NOC), network strategy and modernization, core routing and capacity, acquired-network integrations, operating and capital planning, analytics, and technical leadership across multiple markets.

Work is primarily office- and NOC-based in Logan, Utah, with periodic travel to network sites, data centers, and branch locations across the United States, typically 1–3 times per month for approximately 2–4 days at a time. The salary range is $110,000–$135,000 annually.

Requirements

• 10+ years of experience in telecommunications or ISP environments, including 5+ years in senior management or director-level responsibility for mission-critical network operations or NOC functions.
• Expert-level competency designing, deploying, and operating OSPF and BGP in production environments.
• Architectural experience planning and implementing large-scale VXLAN, SDN, or other virtualized network solutions.
• Deep experience with large-scale wireless and fiber networks, including strong familiarity with Cambium, Tarana, and Ubiquiti platforms and advanced proficiency with Mikrotik RouterOS.
• Proven experience designing and operating incident, change, maintenance, capacity, and service-assurance processes in a 24/7 environment, including acquired-network integration and operational transition.
• Demonstrated ability to manage network-related OpEx and CapEx, prioritize investments, evaluate ROI, and communicate financial tradeoffs.
• Strong executive communication and presentation skills, including the ability to explain complex technical topics, risks, and recommendations to non-technical leaders and Board-level audiences.
• Demonstrated success developing technical teams.
• Proficiency with project management, workflow, reporting, and analytics tools.

Nice To Haves

• Experience scaling a multi-state ISP, WISP, or hybrid ISP.
• Familiarity with modern BSS/OSS platforms.

Responsibilities

• Own the Network Operations strategy and roadmap across all markets, aligning reliability, scalability, service quality, and growth priorities.
• Lead the 24/7 Network Operations Center (NOC), serve as the final technical escalation point for complex incidents, and drive service-level expectations, root-cause analysis, and measurable reduction in mean time to repair (MTTR).
• Lead network modernization toward software-defined networking (SDN) and VXLAN-based designs while governing core routing, OSPF, BGP, traffic engineering, IP addressing, network security policies, and multi-vendor hardware standards.
• Oversee transit and peering relationships and guide capacity planning across backbone, aggregation, and access layers for performance, resiliency, and cost effectiveness.
• Lead network integrations for acquired ISPs, including cutovers, routing, IP addressing, monitoring, hardware standards, and operational process alignment.
• Coordinate cross-functional network initiatives and govern workflows for incident, change, maintenance, deployment, capacity, and project tracking while aligning Network Operations with BSS and OSS platforms.
• Own network-related operating and capital budgets, prioritize investments, develop business cases, monitor costs, and build dashboards and reporting for network health, subscriber and revenue trends, churn, and project health.
• Report network performance, strategic risks, modernization roadmaps, project health, and capital needs to the executive team and Board.
• Recruit, develop, mentor, and retain high-performing network engineers and NOC staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed