Director of Fulfillment & Network Operations

Walden Local Meat Co.•Tewksbury, MA

7d•$150 - $170•Onsite

About The Position

Walden Local Meat Co. is hiring a Director of Fulfillment & Network Operations to lead its physical network, including order fulfillment from its Tewksbury distribution center to members’ doors and an established third-party cold-storage business. The role is focused on improving member satisfaction and financial performance by making the network more effective and cost-efficient. It is a network leadership position, not a warehouse management role; the director will inherit an established team, assess its structure and leadership needs, and build an operation that runs excellently day to day without relying on the director for routine execution. In the first year, the director will set a plan for evolving the network to serve members better at lower cost. Responsibilities span core fulfillment and delivery operations, network economics and footprint, growth of third-party cold storage, team leadership, workplace safety, and partnership with the food safety team on regulatory and quality standards. The role reports into a demanding environment working with the CEO and CSCO, where recommendations are expected to be supported by imperfect data and tested rigorously. The position is on-site in Tewksbury, Massachusetts, and includes real time on the operations floor. Compensation is a base salary of $150,000 to $170,000, with eligibility for an annual performance-based bonus.

Requirements

Typically 8 or more years of experience across operations, supply chain, consulting, or strategy, including people leadership.
Bachelor’s degree expected.
Strong analytical rigor, including the ability to build models, analyze messy cost data, make recommendations, and defend decisions to a CEO and board.
Strong understanding of unit economics, including cost per unit, cost-to-serve, third-party logistics rate structures, and their cost drivers.
Ability to change recommendations when data warrants it.
Ability to lead managers who oversee frontline teams; warehouse or distribution experience is advantageous.
Understanding of the operational differences involved in managing in-house labor, including shifts, attendance, safety, and coaching teams.
Experience selecting, launching, or managing carriers, third-party logistics providers, or other logistics partners.
Knowledge of partner contracts, rate structures, service-level agreements, and partner accountability.
Ability to simplify systems, optimize resource allocation, eliminate redundant processes, and improve organizational efficiency.
On-site work in Tewksbury, Massachusetts, including time on the operations floor.

Nice To Haves

Experience in cold chain, food, or direct-to-consumer businesses.
Experience pricing, negotiating, or selling a service; buyer-side negotiation of third-party logistics contracts also counts.
Quantitative training or an MBA.

Responsibilities

Oversee receiving, inventory, picking and packing, and last-mile delivery for Walden orders, as well as storage and handling for third-party cold-storage customers.
Ensure deliveries are on time, accurate, and in good condition while improving costs and margins.
Manage and improve the total cost of fulfilling Walden orders from the Tewksbury distribution center through last-mile delivery in Massachusetts and Connecticut.
Identify high-leverage operational improvements and evaluate whether carriers, logistics providers, or other partners can perform work more effectively.
Lead plans for the evolution of the company’s physical network footprint and execute resulting changes as the business grows.
Grow the third-party cold-storage business, owning pricing, customer mix, and sales channels, including brokers and marketplaces.
Recommend whether and how to add sales support for the third-party cold-storage business.
Lead, coach, and align On-Road Operations, Facilities, Fulfillment, and Inventory teams.
Set high operational standards, mentor leaders, and make organizational decisions that drive operational excellence.
Own workplace safety across facilities and partner with the food safety team on regulatory and quality standards.
Build and use analytical models to assess costs and make clear, data-supported recommendations.
Improve imperfect operational data so it can be used for decision-making.