Director of Operations Fulfillment

Numotion•Baltimore, VT

1d•$75,000 - $95,000

About The Position

The Director of Operations Fulfillment is responsible for effective and timely shipping and receiving, inventory, assembly, and delivery at the local level. This role coordinates and manages branch personnel to ensure quality customer service and safe, efficient operations. The Director leads the operations fulfillment team, develops staff, oversees warehouse activities and inventory, coordinates equipment procurement and delivery, and works with cross-functional partners to improve service, operational performance, and revenue outcomes. The role also ensures compliance with company and government processes and regulations, maintains confidentiality, and provides excellent service to internal and external customers. Duties may change based on organizational needs or management direction. The position requires frequent travel across geographical zone locations and the ability to work more than eight hours in a workday or 40 hours in a workweek as necessary. The role involves accessing all areas of the premises and regularly lifting or moving up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The posted pay range is $75,000 to $95,000. Numotion offers medical, dental, and vision insurance, short- and long-term disability, a 401(k), and life insurance. Candidates must pass a drug test before beginning employment.

Requirements

Bachelor’s degree in a related field, or an equivalent combination of education and related experience may be considered.
At least five years of operational work experience.
At least two years of supervisory experience, including leading, mentoring, and/or coaching.
Valid state driver’s license and acceptable driving record.
Willingness and ability to travel frequently across geographical zone locations.
Ability to remain focused while handling multiple tasks, responsibilities, and projects.
Ability to meet the essential functions of the position with reasonable accommodations as necessary.
Ability to access all areas of the premises.
Ability to work more than eight hours in a workday and more than 40 hours in a workweek, as necessary.
Ability to understand and carry out written and verbal instructions.
Ability to use hands to finger, handle, or feel; talk or hear/listen; and see, including close vision and adjusting focus.
Ability to stand, walk, sit, bend, twist, stoop, kneel, crouch, crawl, and reach, and regularly lift and/or move up to 50 pounds.

Nice To Haves

Knowledge of complex rehabilitation equipment and products.
Demonstrated technical or mechanical knowledge.
Basic understanding of financial reporting.
Experience in or exposure to healthcare management.
Ability to thrive in a matrixed environment and work with cross-functional team members to achieve shared goals.
Ability to act as a change agent and lead acceptance of change in a rapidly changing environment.
Knowledge of MS Word, Excel, PowerPoint, and Outlook.
Ability to effectively use technology and learn and adapt to innovative technology environments.
Prior experience with physical inventory and remote inventory management.

Responsibilities

Lead and direct the operations fulfillment team to support customer satisfaction and retention.
Hire, develop, coach, and manage staff performance.
Oversee warehouse activities, including shipping and receiving, physical inventory, product returns, and the availability of clean rental and demonstration equipment.
Provide required inventory reports within the assigned territory.
Provide insights and action plans to improve measured operations.
Coordinate equipment procurement and delivery with cross-functional teams to ensure quality and timely service.
Partner with cross-functional leaders to plan equipment-order deliveries, maintain order-processing efficiency, and deliver revenue goals.
Work with other Numotion departments to address and resolve escalations within established timeframes.
Ensure quality to increase customer satisfaction and improve turnaround times.
Ensure distribution routes are effectively scheduled and managed.
Lead and implement Numotion best practices and universal operational processes within the territory.
Use the reporting database to optimize business outcomes.
Ensure direct reports effectively support internal and external customers.
Ensure activities and operations comply with company and government processes and regulations.
Perform other related duties as assigned.
Use Numotion Leadership Principles and perform the job with integrity, compliance, and values consistent with Numotion’s mission.
Protect employee and customer confidentiality and comply with Numotion policies and federal regulations.
Provide excellent customer service, resolve customer concerns, and keep customer service a top priority.