Director of Operations Fulfillment

Numotion•Baltimore, MD

22h

About The Position

The Director of Operations Fulfillment is responsible for effective, timely shipping and receiving, inventory, assembly, and delivery at the local level. The role coordinates and manages branch personnel to ensure quality customer service and safe, efficient operations. The position leads fulfillment operations, staff, and service delivery while supporting customer satisfaction, retention, and revenue goals. It requires frequent travel across geographical zone locations and may involve working more than eight hours per day or 40 hours per week as necessary. The position pays $75,000 to $95,000. Compensation offered may depend on skills, qualifications, experience, and location; it is not typical for a hire to be made at or near the top of the range. Numotion offers medical, dental, and vision insurance, short- and long-term disability, a 401(k), and life insurance. Candidates must pass a drug test before beginning employment.

Requirements

Bachelor’s degree in a related field, or an equivalent combination of education and related experience.
At least five years of operational work experience.
At least two years of supervisory experience, including leading, mentoring, and/or coaching.
Valid state driver’s license and acceptable driving record.
Willingness and ability to travel frequently across geographical zone locations.
Ability to remain focused while handling multiple tasks, responsibilities, and projects.
Ability to meet essential job functions with reasonable accommodations as necessary.
Ability to access all areas of the premises.
Ability to understand and carry out written and verbal instructions.
Ability to use hands to finger, handle, or feel; talk or hear/listen; and use eyes for seeing, close vision, and adjusting focus.
Ability to stand, walk, sit, bend, twist, stoop, kneel, crouch, crawl, reach, and regularly lift and/or move up to 50 pounds.
Ability to work more than eight hours in a workday and more than 40 hours in a workweek as necessary.
Must pass a drug test before beginning employment.

Nice To Haves

Knowledge of complex rehabilitation equipment and products.
Demonstrated technical or mechanical knowledge.
Basic understanding of financial reporting.
Experience in or exposure to healthcare management.
Ability to thrive in a matrixed environment and work with cross-functional team members toward shared goals.
Ability to act as a change agent and lead acceptance of change in a rapidly changing environment.
Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to use technology effectively and learn and adapt to innovative technology environments.
Prior experience with physical inventory and remote inventory management.

Responsibilities

Lead and direct the operations fulfillment team to support customer satisfaction and retention.
Hire, develop, coach, and manage staff performance.
Oversee warehouse activities, including shipping and receiving, physical inventory, product returns, and availability of clean rental and demonstration equipment.
Provide required inventory reports within the assigned territory and develop insights and action plans to improve measured operations.
Coordinate equipment procurement and delivery with cross-functional teams to support quality and timely service.
Partner with cross-functional leaders on delivery planning for equipment orders to maintain order-processing efficiency and meet revenue goals.
Address and resolve escalations with other Numotion departments within established procedural timeframes.
Improve quality, customer satisfaction, and turnaround times.
Ensure distribution routes are effectively scheduled and managed.
Lead and implement Numotion best practices and universal operational processes within the territory.
Use the reporting database to optimize business outcomes.
Ensure direct reports support internal and external customer needs.
Ensure activities and operations comply with company and government processes and regulations.
Perform other related duties as assigned.
Apply Numotion Leadership Principles and act with integrity, compliance, and values consistent with the company mission.
Protect employee and customer confidentiality and comply with Numotion policies and federal regulations.
Provide excellent service to internal and external customers and offer solutions to customer concerns.