Senior Director, Fulfillment Operations
About The Position
The Senior Director of Fulfillment Operations provides strategic leadership and enterprise-wide operational oversight for the Professional Services fulfillment organization, encompassing Entity Formation, Renewals, Non-Profit Advisory, and Land Trusts and Deeds. Reporting to the Senior Vice President of Operations, this leader translates business strategy into a scalable, high-performing service delivery model that advances client satisfaction, operational effectiveness, quality, and sustainable growth across U.S. and international teams. The position is accountable for developing leaders, establishing performance governance, driving cross-functional transformation, delivering measurable business outcomes, and contributing to commercial growth through service innovation and operational excellence. The role also owns and executes fulfillment strategy; advises executive stakeholders on operating models, capacity, risks, opportunities, and investments; and partners across functions to develop and optimize service offerings, bundles, pricing, and fulfillment models. The Senior Director sponsors transformation and continuous improvement initiatives, partnering with Technology, Analytics, and other stakeholders to implement automation, systems enhancements, reporting capabilities, and emerging technologies such as AI. The position is based at the Rainbow Office in Las Vegas, Nevada.
Requirements
- Bachelor's degree in Business Administration, Operations, Finance, or a related discipline.
- Experience partnering with product, service line, or business leaders to develop new offerings, refine service delivery models, establish pricing strategies, and drive revenue growth.
- Demonstrated experience implementing technology-enabled improvements, including automation, artificial intelligence, workflow optimization tools, or digital transformation initiatives within a service-based organization.
- Demonstrated ability to lead technology adoption initiatives, including automation, AI, or digital transformation solutions that deliver measurable business outcomes.
Nice To Haves
- Juris Doctor (JD) strongly preferred.
- CPA preferred.
- MBA preferred.
Responsibilities
- Own and execute the multi-year fulfillment operations strategy, translating enterprise priorities into integrated operating plans, measurable objectives, and clear leadership accountability across service lines.
- Advise the SVP of Operations and executive stakeholders on operating model design, organizational capacity, emerging risks, service delivery opportunities, and investments required to support business growth.
- Lead strategic planning, prioritization, and execution of initiatives that strengthen service consistency, responsiveness, and scalability across domestic and global operations.
- Partner with Product, Legal, Tax, and executive leadership teams to identify, develop, and operationalize new service offerings supporting business growth, client demand, and market opportunities.
- Contribute to the design, enhancement, and ongoing optimization of service bundles, pricing structures, and fulfillment models to align operational capabilities, client value, and commercial objectives.
- Provide operational and market insights to support service innovation, profitability analysis, and go-to-market planning for new and existing offerings.
- Lead cross-functional transformation initiatives to streamline workflows, standardize procedures, reduce rework, and scale service delivery without compromising professional standards.
- Partner with Technology, Analytics, and functional stakeholders to evaluate and implement automation, systems enhancements, and reporting capabilities, including effective use of Salesforce where applicable.
- Identify, evaluate, and implement emerging technologies, including AI-enabled solutions, to improve operational efficiency, service quality, workforce productivity, and scalability.
- Promote innovation through automation, artificial intelligence, workflow technologies, and data-driven decision making.
- Establish a continuous improvement culture through process governance, data-driven prioritization, change management, and tracking of realized benefits.
- Develop leaders, establish performance governance, drive cross-functional transformation, and deliver measurable business outcomes.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
