Director, Sales Operations & Channel Management
About The Position
The Director, Sales Operations & Channel Management will join Stanley Black & Decker’s Stanley Engineered Fastening team as a remote employee. This leader oversees sales operations, pricing support, and channel management, using sales reporting, customer demand forecasts, market research, and performance insights to support commercial leadership and revenue growth. The role manages the Catalog Channel Manager and Pricing Specialist team, improves processes and tools, and drives coordinated execution across commercial, supply chain, manufacturing, and logistics functions. It also leads and develops teams while fostering accountability, collaboration, and continuous improvement. Travel of up to 25% may be required as needed.
Requirements
- Bachelor’s degree in Business Administration or a related field.
- 10+ years of sales operations and leadership experience in a B2B, industrial, manufacturing, or engineered products environment.
- Experience working with national catalog distributors and engaging directly with customers in face-to-face interactions.
- Strong analytical experience in sales analysis, finance, sales planning, customer service operations, pricing, performance metrics, or related functions.
- Strong analytical skills, including the ability to turn complex data into actionable insights.
- Experience leading teams, managing multiple priorities, and working effectively in a matrixed organization.
- Proficiency with CRM and ERP systems; Salesforce.com is preferred.
Responsibilities
- Lead sales operations, pricing support, and channel management processes.
- Generate sales reports and customer demand forecasts, providing insights and recommendations.
- Conduct market research and competitor analysis to identify market trends and opportunities.
- Provide commercial leadership with insights on sales activity, performance trends, customer demand, and business opportunities.
- Develop and improve sales processes, reporting, and tools to increase efficiency and support revenue growth.
- Manage the Catalog Channel Manager responsible for expanding product listings, catalog penetration, and new product adoption.
- Lead the Pricing Specialist team and support execution of pricing strategies aligned with business goals.
- Drive cross-functional execution across commercial, supply chain, manufacturing, and logistics teams.
- Identify and implement process improvements, including automation and workflow simplification.
- Lead, coach, and develop high-performing teams while building a culture of accountability, collaboration, and continuous improvement.
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Vision insurance
- Disability benefits
- 401(k)
- Employee Stock Purchase Plan
- Paid time off, including paid vacation, holidays, and personal days
- Tuition reimbursement
- Wellness program
- Discounts on Stanley Black & Decker tools and products, and discounts through partner programs
- Learning and development resources, including a digital learning portal, Lean Academy, and online university
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What This Job Offers
Job Type
Full-time
Career Level
Director
