Director, Sales Operations & Channel Management

Stanley Black & Decker, Inc. • Elyria, OH

2d • $136,500 - $219,800 • Remote

About The Position

The Director, Sales Operations & Channel Management will lead sales operations, pricing support, and channel management for Stanley Engineered Fastening. This is a remote role with up to 25% travel as needed. The position provides commercial leadership with analysis and recommendations on sales activity, performance trends, customer demand, and business opportunities, while improving processes, reporting, and tools to support efficiency and revenue growth.

The Director manages the Catalog Channel Manager, who is responsible for expanding product listings, catalog penetration, and new product adoption, and leads the Pricing Specialist team in executing pricing strategies aligned with business goals. The role works cross-functionally with commercial, supply chain, manufacturing, and logistics teams, and leads, coaches, and develops teams while fostering accountability, collaboration, and continuous improvement.

Requirements

• Bachelor’s degree in Business Administration or a related field.
• 10+ years of sales operations and leadership experience in a B2B, industrial, manufacturing, or engineered products environment.
• Experience working with national catalog distributors and engaging directly with customers in face-to-face interactions.
• Strong analytical experience in sales analysis, finance, sales planning, customer service operations, pricing, performance metrics, or related functions.
• Strong analytical skills and ability to turn complex data into actionable insights.
• Experience leading teams, managing multiple priorities, and working effectively in a matrixed organization.
• Proficiency with CRM and ERP systems.

Nice To Haves

• Experience with Salesforce.com.

Responsibilities

• Lead sales operations, pricing support, and channel management processes.
• Generate sales reports and customer demand forecasts, and provide insights and recommendations.
• Conduct market research and competitor analysis to identify market trends and opportunities.
• Provide commercial leadership with insights on sales activity, performance trends, customer demand, and business opportunities.
• Develop and improve sales processes, reporting, and tools to increase efficiency and support revenue growth.
• Manage the Catalog Channel Manager responsible for expanding product listings, catalog penetration, and new product adoption.
• Lead the Pricing Specialist team and support execution of pricing strategies aligned to business goals.
• Drive cross-functional execution across commercial, supply chain, manufacturing, and logistics teams.
• Identify and implement process improvements, including automation and workflow simplification.
• Lead, coach, and develop high-performing teams while building a culture of accountability, collaboration, and continuous improvement.

Benefits

• Medical, dental, life, vision, and disability coverage.
• 401(k) and Employee Stock Purchase Plan.
• Paid time off, including paid vacation, holidays, and personal days.
• Tuition reimbursement.
• Wellness program and other programs and benefits supporting well-being.
• Discounts on Stanley Black & Decker tools and products and partner programs.
• Access to learning resources, including a digital learning portal, Lean Academy, and online university.

What This Job Offers

• Job Type: Full-time
• Career Level: Director