South Bay Area

WS Management•Sunnyvale, CA

4d•$80,000 - $90,000

About The Position

The Assistant General Manager / Director of Operations helps lead the daily operation of a distinctive boutique hotel in the Silicon Valley / South Bay Area. Working closely with the General Manager, this hands-on leader develops the team, maintains operational excellence, and helps achieve the hotel's financial and service goals. The role emphasizes Marriott operating standards, brand readiness, team training, quality assurance, and operational consistency during an upcoming brand transformation. The position oversees coordination across front office, housekeeping, engineering, and other operational teams; supports a culture of teamwork, communication, respect, and accountability; and helps ensure guests receive warm, personalized service. The role also monitors operating performance and costs, supports staffing and revenue initiatives, maintains property standards, and steps into the General Manager's role when needed. The position is being recruited confidentially; property and employer details will be shared with candidates at the appropriate stage of selection.

Requirements

Previous operational experience at a Marriott-branded hotel is strongly preferred.
Experience as an Assistant General Manager, Director of Operations, Front Office Manager, or comparable hotel leader.
Familiarity with Marriott brand standards, property systems, quality assurance, and guest satisfaction programs.
Strong understanding of front office, housekeeping, maintenance, and overall hotel operations.
Ability to implement procedures, train employees, and maintain brand compliance.
Demonstrated success building accountable, engaged, high-performing teams.
Working knowledge of hotel labor management, budgeting, operational reporting, and cost control.
Excellent communication, organization, and problem-solving skills.
Positive, hands-on leadership approach and genuine passion for hospitality.

Nice To Haves

Experience supporting Marriott hotel openings, brand conversions, renovations, or property transitions.

Responsibilities

Lead, coach, and develop front office, housekeeping, engineering, and other operational teams.
Build a culture of teamwork, communication, respect, and accountability; recognize strong performance and support employee development.
Recruit and retain employees who demonstrate positivity, professionalism, and passion for hospitality.
Maintain a visible presence throughout the hotel and ensure guests receive warm, personalized, memorable service.
Handle guest concerns with empathy, confidence, and creative problem-solving; monitor guest feedback and use trends to improve service.
Encourage employees to anticipate guest needs and exceed expectations.
Oversee daily hotel operations and coordinate priorities across departments to ensure efficient, consistent performance.
Conduct property walks, guestroom inspections, and service-quality reviews.
Maintain standards for cleanliness, safety, preventive maintenance, and property presentation.
Identify operational challenges proactively and ensure procedures, safety requirements, and company standards are followed.
Partner with the General Manager to achieve financial and operational goals.
Monitor labor productivity, departmental expenses, purchasing, and inventory.
Help develop staffing plans and schedules that balance service quality and responsible spending.
Review operating results and identify opportunities to improve efficiency and profitability.
Support revenue-generating initiatives and collaborate with sales and other hotel departments.
Take ownership of decisions and results, seek creative operational improvements, and support consistent performance expectations.
Step into the General Manager's role when needed to maintain leadership and operational excellence.