Director Operations - Keylink

Planet Home Lending • Plano, TX

2d

About The Position

The Director Operations - Keylink oversees and manages all operational functions within Keylink National Title. The role leverages leadership and industry expertise to maximize efficiency and teamwork across transactions and scorecard-related performance opportunities, while promoting a positive work environment and inspiring the team. The Director works to achieve high production, effective vendor management, and client requirement satisfaction by adhering to clients’ KPIs and service expectations and resolving outstanding issues.

The position develops and executes operational strategy aligned with business goals, oversees title and closing operations from order entry through policy issuance, and evaluates processes and technology to improve efficiency and customer satisfaction. It also supports technology implementation and integration, team development, financial and vendor management, and compliance and risk management. The role performs other duties and projects as assigned.

Work is typically performed in a standard office environment. The employee must sustain predictable attendance and communicate with others; frequently stand, walk, sit, and use arms, hands, and fingers to reach, handle, or touch; and occasionally lift or move up to 10 pounds. Close vision and the ability to adjust focus are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Bachelor’s degree or equivalent related work experience.
• Minimum of five years of leadership experience in the title insurance industry.
• Minimum of ten years of related experience.
• Comprehensive understanding of the closing process lifecycle and regulatory requirements.
• Proficiency with industry-leading lending technologies, such as AtClose, Resware, and ClosingCorp.
• Strong leadership skills.
• Excellent written and verbal communication skills.
• Self-motivated, collaborative team player with critical-thinking, problem-solving, mathematical, and analytical skills.
• Excellent project management, interpersonal, and research skills.
• Strong organizational skills and ability to prioritize in a multitasking, fast-paced environment.
• Ability to interact effectively with external and internal clients across departments and locations.
• Aptitude for working in a deadline-driven environment.
• Proficiency with Microsoft Windows applications.
• Ability to sustain predictable work attendance and perform the stated physical demands, with reasonable accommodations where applicable.

Responsibilities

• Develop and execute an operational strategy aligned with business goals.
• Identify growth opportunities, including product development and strategic partnerships, and monitor industry trends to inform strategic decisions.
• Oversee all facets of title and closing operations from order entry to policy issuance.
• Evaluate and refine processes, leveraging technology to improve efficiency and customer satisfaction.
• Assist in implementing KPIs to track progress and drive accountability.
• Champion the optimization of technology solutions; assist senior management with suggestions and implementation.
• Ensure seamless integration of technology platforms across the order lifecycle and foster innovation through emerging technologies.
• Recruit, build, manage, and mentor a high-performing team; promote professional development, effective communication, and celebration of team successes.
• Assist with the division’s budget and P&L review and creation.
• Oversee vendor contracts and seek opportunities to optimize costs.
• Ensure compliance with federal and state regulations and help evolve risk management policies to mitigate potential risks.
• Maintain adherence to client KPIs and service expectations and resolve outstanding issues.
• Perform other duties and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director