Director Operations - Keylink

Planet • Plano, TX

3d

About The Position

The Director Operations - Keylink oversees and manages all operational functions within Keylink National Title. The role uses leadership and industry expertise to maximize efficiency and teamwork across transactions and scorecard-related performance opportunities, while fostering a positive work environment and inspiring the team. The Director works to achieve strong production, effective vendor management, and client satisfaction by adhering to client KPIs and service expectations and resolving outstanding issues.

The position provides strategic leadership, oversees title and closing operations from order entry through policy issuance, refines processes and technology, develops and mentors a high-performing team, assists with budget and P&L review and creation, and supports compliance and risk management. The role also performs other duties and projects as assigned.

Requirements

• Bachelor’s degree or equivalent related work experience.
• At least five years of leadership experience in the title insurance industry.
• At least ten years of related experience.
• Comprehensive understanding of the entire closing-process lifecycle and regulatory requirements.
• Proficiency with industry-leading lending technologies, such as AtClose, Resware, and ClosingCorp.
• Strong leadership skills.
• Excellent written and verbal communication skills.
• Self-motivated, collaborative team player with critical-thinking, problem-solving, mathematical, and analytical skills.
• Excellent project management, communication, interpersonal, and research skills.
• Strong organizational skills and ability to prioritize in a multitasking, fast-paced environment.
• Ability to interact effectively with internal and external clients across departments and locations.
• Ability to work in a deadline-driven environment.
• Proficiency with Microsoft Windows applications.

Responsibilities

• Develop and execute an operational strategy aligned with business goals.
• Identify growth opportunities, including product development and strategic partnerships.
• Monitor industry trends to inform strategic decisions.
• Oversee title and closing operations from order entry to policy issuance.
• Evaluate and refine processes, using technology to improve efficiency and customer satisfaction.
• Assist in implementing KPIs to track progress and promote accountability.
• Champion optimization and integration of technology solutions across the order lifecycle, including assisting senior management with recommendations and implementation.
• Promote innovation by embracing emerging technologies.
• Recruit, build, manage, and mentor a high-performing team.
• Create a positive work environment that prioritizes professional development, communicate effectively, and celebrate team successes.
• Assist with division budget and P&L review and creation.
• Oversee vendor contracts and pursue cost optimization opportunities.
• Ensure compliance with federal and state regulations.
• Follow and assist in evolving risk management policies to mitigate potential risks.
• Maintain adherence to client KPIs and service expectations and resolve outstanding issues.
• Perform other duties and projects as assigned.

Benefits

• Three comprehensive Cigna or Kaiser medical plan options
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Basic life insurance
• 401(k)
• 11 employer-paid holidays
• Supplemental life insurance
• Critical illness plans
• Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Director