Operations Director

Centria Autism•Raleigh, NC

5d•$65,000 - $75,000•Onsite

About The Position

The Operations Director oversees and manages operational aspects of a Centria Autism center, shaping team member culture and the family experience. The role partners with Clinical Leadership to support clinical outcomes, high-quality care delivery, and organizational growth. Responsibilities include coordinating schedules and assessments, staffing, training and compliance, client and team member engagement, financial processes, and facility operations. The Director leads Behavior Technicians, including interviewing candidates, issuing disciplinary action up to and including termination, and completing offboarding. The position also develops initiatives to improve client and Behavior Technician retention and helps maintain smooth, compliant center operations.

Requirements

Bachelor’s degree or equivalent experience.
2–5 years of experience in operations management or sales.
Prior experience managing a team.
Working knowledge of laptop or desktop PCs.
Proficiency in Microsoft Suite, including Word and Excel.
Proficiency in G Suite, including Gmail, Drive, Docs, Sheets, and Google Meet.
Ability to follow written instructions and use computers and software programs.
Ability to communicate expressively and receptively.
Strong leadership skills and ability to motivate and manage a diverse team.
Excellent organizational and multitasking abilities.
In-depth knowledge of credentialing processes, HR practices, and compliance requirements.
Proven experience managing budgets and financial performance.
Strong problem-solving and decision-making skills.
Excellent communication and interpersonal skills.
Proficiency with technology platforms and systems for operational management.
Knowledge of accreditation standards and privacy regulations.
Ability to adapt to a fast-paced, changing work environment.
Availability for occasional travel as required.
Able to meet physical demands that may include bending, reaching, lifting, pushing, or pulling up to 30 pounds; sitting most of the day; periodically walking and standing; and using close visual acuity to review screens and analyze data.

Nice To Haves

Master’s degree preferred.
Prior P&L experience preferred.

Responsibilities

Develop and manage Behavior Technician schedules, confirm schedules weekly with staff and families, and coordinate client assessments and case starts.
Coordinate permanent staffing allocations, substitutions, multiple Behavior Technician assignments, and staffing activities; identify staffing needs and interview candidates.
Coordinate Behavior Technician training and compliance needs, monitor attendance and professionalism in consultation with the Area Operations Director, and issue disciplinary action and complete offboarding as needed.
Monitor and analyze center metrics, manage non-billable Behavior Technician hours and utilization within budget, and ensure adequate leadership coverage during operating hours.
Coordinate client care and communication with families, Behavior Technicians, Supervising Clinicians, healthcare providers, and other relevant parties.
Partner with the Director of Clinical Services to support growth, clinical outcomes, and service delivery aligned with Centria’s clinical model and philosophy.
Facilitate handoffs between Onboarding and Intake Teams and Operations, and collaborate with IT to resolve operational technology issues.
Coordinate discussions about insurance changes and case status, confirm authorizations, and resolve authorization and coordination of benefits issues.
Coordinate community outreach, conduct center tours, and support internal marketing, recognition programs, and Behavior Technician survey feedback.
Develop strategies to improve client and Behavior Technician retention and engage clients before services begin or while services are on hold.
Enforce center policies, procedures, accreditation standards, training requirements, medication protocols, dormant policy, and applicable compliance requirements; address violations and implement corrective actions.
Oversee payroll and billing for accuracy, timeliness, and compliance; manage the P&L and pursue financial performance improvements.
Maintain a clean, organized, and safe center; coordinate with facility management; implement safety and emergency preparedness protocols; and ensure OSHA and labor law poster requirements are met.
Oversee purchasing of operational supplies and manage iPad ordering, inventory, maintenance, and collection from departing team members.
Manage paper document processes and implement solutions to improve accuracy and productivity.