Director, Operations

Walmart • Bentonville, AR

8d

About The Position

The Director, Operations leads Seller Support operations, delivering a high-quality support experience while driving operational performance at scale. The role develops high-performing teams, establishes and improves processes, and uses data and insights to identify and address the root causes of seller friction. In partnership with Product, Technology, Business, Risk, and other Marketplace teams, the Director leads initiatives to improve the seller experience and strengthen Seller Support operations as the Marketplace grows. The role also develops Associates and leaders and fosters accountability and continuous improvement.

Requirements

• Bachelor’s degree in Business Administration, Engineering, Operations, or a related field and 5 years of experience in operations, project management, or a related area; OR 7 years of experience in operations, project management, or a related area.
• 3 years of supervisory experience.
• Proven expertise in operations management and execution of complex projects, with strong organizational skills.
• Demonstrated ability to lead teams at scale and drive operational excellence and efficiency.
• Proficiency in data analysis to interpret trends, develop actionable insights, and support strategic decision-making.
• Experience developing and implementing business strategies aligned with organizational goals.
• Strong project management skills, including planning, monitoring, and adjusting initiatives to meet performance standards.
• Ability to manage budgets, control expenditures, and optimize resource allocation.
• Commitment to workforce development through talent management and succession planning.

Nice To Haves

• Experience working on cross-functional teams or projects.
• Master of Business Administration.
• Project Management Professional certification.

Responsibilities

• Lead Seller Support operations, driving service, quality, productivity, and seller experience goals.
• Use data, seller feedback, and frontline insights to identify trends, root causes, and improvement opportunities.
• Lead complex projects and operational changes from planning through implementation and results.
• Partner across Product, Technology, Business, and Risk to address seller friction and improve support experiences.
• Continuously improve processes, policies, tools, and procedures to simplify and scale operations.
• Develop high-performing teams through coaching, performance management, and succession planning.
• Build strong stakeholder partnerships and represent Seller Support in business planning and reviews.
• Model Walmart’s standards of ethics, integrity, and accountability.

Benefits

• Competitive pay.
• Performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase.
• Company-paid life insurance.
• Paid time off, including sick leave.
• Parental leave.
• Family care leave.
• Bereavement leave.
• Jury duty leave.
• Voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
• Live Better U Walmart-paid education benefit program for eligible full-time and part-time associates; tuition, books, and fees are covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Director