(USA) Director, Technology Operations

Walmart•Bentonville, AR

2d•Onsite

About The Position

The Director, Technology Operations leads the strategic planning and execution of large-scale technology programs, ensuring alignment with business objectives and operational excellence. The role oversees financial management, risk mitigation, and performance measurement while fostering stakeholder collaboration across multiple business units. The Director integrates technology solutions with organizational priorities and guides teams to deliver measurable value, continuous improvement, and operational efficiency. The role is part of Walmart’s Delivery Optimization team, which develops an intelligent, scalable, and cost-efficient last-mile network by improving sourcing, catchment, address, and trip planning. The team uses technology and product capabilities to improve asset utilization, expand customer reach, and reduce costs. It also manages programs and financials, engages stakeholders, and coordinates business operations to support reliable trip preparation, timely deliveries, and consistent performance across projects.

Requirements

Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, plus 6 years of experience in project management, program management, program operations, or a related area; alternatively, 8 years of experience in one of those areas.
Three years of supervisory experience.
Extensive experience in program and financial management, including budgeting, forecasting, and ROI analysis.
Ability to define and implement large-scale technology programs aligned with business strategy.
Strong stakeholder engagement, communication, and influencing skills across multiple teams and levels.
Expertise in technology landscape awareness, including emerging systems, market standards, and product leadership.
Proficiency in performance measurement, risk assessment, and program monitoring.
Ability to translate complex business requirements into actionable technology initiatives.
Capability in business operations, planning, and data-driven decision-making.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 5 years of experience in project management, program management, program operations, or a related area.
Knowledge of inclusive digital experiences, WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices.

Responsibilities

Lead the planning, execution, and monitoring of large-scale technology programs aligned with business objectives and financial targets.
Develop and manage program budgets, forecasts, and resource allocation to support effective delivery and return on investment.
Define program charters, performance baselines, and success metrics across multiple projects and business units.
Build and maintain stakeholder relationships, influencing decisions through clear communication and data-driven insights.
Identify risks and develop mitigation strategies to support program continuity and success.
Drive continuous improvement by implementing best practices and technology solutions.
Oversee performance measurement and reporting to support strategic decision-making and operational excellence.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards and additional annual or quarterly performance bonuses.
Stock may be included as additional compensation for certain positions.