(USA) Senior Director, Technology Operations

Walmart•Bentonville, AR

1d•$130,000 - $260,000

About The Position

Walmart Claims Services (WCS) is seeking a Technology Operations and Strategy leader to shape and execute technology strategy while ensuring the stability, performance, and continuous improvement of platforms supporting claims operations. The role works across technology, data, process transformation, automation, and AI to translate business needs into scalable solutions and measurable operational improvements. WCS delivers claims management and risk-related services for Walmart U.S. and Sam’s Club. Its technology ecosystem includes core platforms, system integrations, data capabilities, automation, analytics, and emerging AI solutions. The Senior Director partners with Operations, Product, Engineering, Data Enablement, and external vendors to modernize technology, improve workflows, and enable data-driven decisions. The position leads platform support and optimization, technology roadmaps and transformation initiatives, cross-functional delivery, vendor relationships, and operational performance. It uses data and business insights to guide decisions and communicate progress, risks, and outcomes to senior leadership. The role is based at 905 Customer Dr, Bentonville, Arkansas. The annual salary range is $130,000–$260,000, with potential performance bonuses and stock compensation.

Requirements

At least 7 years of experience in technology operations, business strategy, transformation, consulting, PMO, systems implementation, or related cross-functional leadership roles.
Strong understanding of enterprise business processes and experience using technology, data, analytics, automation, and AI to drive operational improvements.
Experience leading complex initiatives involving system implementation, platform support, process transformation, vendor management, or ecosystem integration.
Hands-on experience with Generative AI tools and platforms, such as Copilot, Wibey, Code Puppy, Semantic Search, RAG, or LLMs, or demonstrated ability to quickly learn and apply emerging technologies.
Ability to translate complex business problems into technology-enabled strategies, decision frameworks, and executable solutions.
Strong understanding of technology operations, systems integration, governance, compliance, and risk management principles.
Exceptional analytical, storytelling, and executive communication skills.
Success influencing senior leaders and driving alignment across diverse stakeholders in ambiguous, fast-paced environments.
Option 1 minimum qualification: Bachelor’s degree in a listed or related field and 7 years’ experience in project management, program management, program operations, or a related area.
Option 2 minimum qualification: 9 years’ experience in project management, program management, program operations, or a related area.
4 years of supervisory experience.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 6 years’ experience in project management, program management, program operations, or a related area.
Background creating inclusive digital experiences, including knowledge of WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices.

Responsibilities

Lead the support, optimization, and continuous improvement of core business platforms and technology solutions for claims operations.
Develop and execute technology strategies, roadmaps, and transformation initiatives to improve operational efficiency, automation, data accessibility, and user experience.
Translate business problems and opportunities into technology solutions in partnership with Product, Engineering, Data, and vendor teams.
Drive system integrations, process improvements, and AI-enabled capabilities.
Lead complex cross-functional initiatives by establishing delivery plans, success measures, risk mitigation strategies, and stakeholder alignment.
Manage vendor relationships and oversee system enhancements, issue resolution, compliance requirements, and operational performance.
Use data, analytics, and business insights to support decision-making and communicate progress, risks, and outcomes to senior leadership.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards and potential stock compensation.