(USA) Staff, Technology Operations
About The Position
The Staff, Technology Operations role leads complex, high-priority opportunities to improve customer experience and fulfillment-network performance. It uses rigorous analysis to explain changes in customer access, speed, promise, volume, and cost; identify root causes and high-value opportunities; and translate insights into clear recommendations. The role aligns Product, Engineering, Operations, Finance, and Strategy on trade-offs, plans, and accountability, then drives implementation toward sustained, measurable results. Success requires strategic thinking, strong supply-chain analytics, executive communication, and the ability to influence without direct authority. The role is part of the Network Performance & Orchestration team, which explains fulfillment-network performance and mobilizes the enterprise to improve it. The team identifies drivers of customer access, delivery speed and promise, volume flow, capacity, service, and cost, and turns insights into actions and measurable results. It sets direction for speed execution, evaluates network and asset changes, and strengthens peak readiness. Partners include Product, Engineering, Data Science, Finance, Merchandising, Stores, Fulfillment Centers, Last Mile, Transportation, and Strategy.
Requirements
- Experience using SQL, BI, or similar tools to analyze complex data and explain business performance.
- Strong structured problem-solving and financial acumen, including identifying root causes, assessing trade-offs, and sizing opportunities.
- Experience in eCommerce, fulfillment, supply chain, or another complex operating environment.
- Ability to translate analysis into concise executive narratives and clear recommendations.
- Proven ability to influence senior leaders and cross-functional teams, lead ambiguous initiatives, and drive measurable results.
- Bachelor's degree in a listed or related field and 4 years of experience in project management, program management, program operations, or a related area; alternatively, 6 years of experience in one of those areas.
Nice To Haves
- Master’s degree in a listed or related field and 3 years of experience in project management, program management, program operations, or a related area.
- Background creating inclusive digital experiences and knowledge of WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices.
Responsibilities
- Analyze customer, operational, technical, and financial data to explain changes in access, promise, volume flow, service, capacity, and cost.
- Lead root-cause analysis, scenario evaluation, and business cases to identify high-value opportunities and recommend actions.
- Develop performance metrics, tools, and executive narratives that surface risks, trade-offs, and opportunities.
- Align cross-functional partners on priorities, readiness, owners, and milestones; drive initiatives through implementation and measurement.
- Evaluate network and asset changes, support peak readiness, and confirm solutions deliver sustained results.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit program, with tuition, books, and fees paid by Walmart for eligible associates.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
