(USA) Senior Technology Operations

Walmart•Bentonville, AR

2d•$80,000 - $155,000

About The Position

Content Management executes CES business technology enablement across assigned businesses and programs, translating business, operational, legal, and policy needs into configured and executable technology experiences. This hands-on technical business owner supports work from discovery through production readiness, configuring workflows, decision logic, actions, AI-first content, and business rules across CES-owned capabilities. The role performs technical discovery, translates requirements, supports Salesforce administration and configuration, and enables business onboarding and deployment across associate, customer, and AI experiences. The role works across Operations, Product, Engineering, Legal, Policy, and business teams to implement business change through reusable configuration and structured content. The Voice of the Advocate – Content Management team owns business-side configuration of journeys, decision logic, actions, AI-first content, and business rules, while supporting Salesforce administration and business onboarding. It enables accurate, scalable changes while reducing dependency on custom Product and Engineering development.

Requirements

At least 5 years of experience in technology enablement, business systems, configuration, operations, or related technical functions.
Experience translating business requirements into configured technology solutions, workflows, rules, or decision logic.
Experience taking business technology implementations from discovery through production readiness.
Experience identifying technical dependencies and working across business and technology teams.
Strong analytical, problem-solving, and cross-functional communication skills.
Minimum qualification option 1: Bachelor’s degree in a listed or related field and 3 years of experience in project management, program management, program operations, or a related area.
Minimum qualification option 2: 5 years of experience in project management, program management, program operations, or a related area.

Nice To Haves

Experience with Salesforce administration, CRM platforms, workflow configuration, or low/no-code technology.
Experience with AI-enabled technology, automation, structured content, or orchestration.
Preferred: Master’s degree in a listed or related field and 2 years of experience in project management, program management, program operations, or a related area.
Knowledge of creating inclusive digital experiences and implementing WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices.

Responsibilities

Translate business, operational, legal, and policy needs into configured technology experiences.
Configure workflows, business rules, decision logic, actions, permissions, and line-of-business setup.
Support Salesforce administration and configuration for CES business experiences.
Build and maintain structured, AI-first content supporting associates, customers, self-service, and AI.
Lead technical discovery and translate business needs and dependencies into executable requirements.
Enable business onboarding from discovery through configuration, testing, deployment, and production readiness.
Identify cross-system dependencies and ensure accurate, scalable execution across CES technology surfaces.
Partner with Product and Engineering when needs require new capabilities, integrations, APIs, or functionality.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U paid education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards.
Stock may be included as additional compensation for certain positions.