(USA) Senior Director, Technology Operations - Marketplace Returns

Walmart•Bentonville, AR

1d•$130,000 - $260,000•Onsite

About The Position

The Senior Director, Technology Operations – Marketplace Returns provides overall direction for technology and business operations by analyzing business objectives and customer needs, developing and implementing business strategies, and ensuring resources, forecasts, and operational processes support desired outcomes. The role leads program definition, estimation, budgeting, risk management, monitoring, and benefits realization across multiple projects and programs in a domain. It establishes goals, delivery paths, metrics, and milestones, and makes proactive decisions about program risks, schedules, costs, and performance. The position contributes to domain strategy and enterprise-wide processes, evaluates business cases, approves strategies and initiatives, and uses business and technology knowledge to inform strategic decisions. It builds stakeholder consensus through clear, data-informed communication, coordinates across business areas, and develops internal and external partnerships. The role also develops a skilled and engaged workforce through talent development, coaching, succession planning, and inclusive team leadership, while upholding Walmart’s standards of integrity, ethics, compliance, and customer focus. The position is based at 1601 SE 10th St, Bentonville, Arkansas. The annual salary range is $130,000 to $260,000, with additional compensation that may include annual or quarterly performance bonuses and, for certain positions, stock. Walmart lists health, financial, paid-time-off, education, and other benefits, subject to eligibility and plan terms.

Requirements

Bachelor’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, plus 7 years of experience in project management, program management, program operations, or a related area; alternatively, 9 years of experience in those areas without the listed degree.
4 years of supervisory experience.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, plus 6 years of experience in project management, program management, program operations, or a related area.
Knowledge of creating inclusive digital experiences and implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards.
Knowledge of assistive technologies and digital accessibility best practices, including alignment with Walmart accessibility standards and guidelines.

Responsibilities

Distribute program budgets across projects and ensure effective resource allocation.
Identify program risks and develop scenario-based response plans for projects.
Define program goals, stage gates, critical delivery paths, deliverables, success measures, and milestones.
Develop program implementation strategies and benefits realization plans across a domain.
Establish performance objectives and metrics, coordinate program reporting, and monitor completion status across products.
Make proactive decisions about program risks involving forecasts, budgets, and milestones.
Create, manage, and monitor budgets for multiple programs; oversee delivery schedules and expenditures; and manage delays with stakeholders.
Project return on investment for future programs and track financial performance.
Participate in domain strategy development with executive leaders and evaluate and validate business cases for projects and initiatives.
Approve strategies, initiatives, and projects; determine performance indicators; and contribute to strategic decisions about key initiatives.
Develop enterprise-wide processes and ways of working, model industry best practices, and engage externally to influence industry practices and build Walmart’s brand.
Analyze business objectives, customer needs, costs, forecasts, resource requirements, and operational outcomes to develop and implement business strategies and plans.
Identify operational improvement opportunities, support continuous learning, and promote a customer-focused environment.
Attract, develop, and retain a skilled and engaged workforce through recruiting, coaching, mentorship, workforce development, and succession planning.
Build high-performing, inclusive teams; provide feedback and developmental opportunities; recognize contributions; and foster belonging.
Develop and leverage internal and external partnerships and networks to achieve business goals and support community outreach initiatives.
Uphold Walmart standards of integrity, ethics, compliance, and company policy; respond to associate concerns and support a culture of nonretaliation.
Deliver business results with a customer/member-first, omnimerchant, and Every Day Low Cost mindset.
Use data analytics, customer/member insights, and a holistic view of the business to inform plans and strategies.
Drive continuous improvement, support adoption of new technology and digital disruption, and promote learning, innovation, and intelligent risk-taking.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Walmart-paid Live Better U education benefits, including tuition, books, and fees for eligible programs.
Performance-based bonus awards; additional compensation may include annual or quarterly bonuses and, for certain positions, stock.