(USA) Director, Technology Operations

Walmart•Bentonville, AR

3d•$110,000 - $220,000

About The Position

The Director, Technology Operations leads strategic planning and execution of large-scale technology programs, aligning them with business objectives and operational excellence. The role oversees financial management, risk mitigation, and performance measurement while building stakeholder collaboration across business units. The Director integrates technology solutions with organizational priorities and guides teams to deliver measurable value, continuous improvement, sustainable growth, and operational efficiency. The role is part of the Delivery Optimization team, which develops an intelligent, scalable, and cost-efficient last-mile network by enhancing sourcing, catchment, address, and trip planning. The team uses technology and product capabilities to improve asset utilization, expand customer reach, and reduce costs. It also manages programs and financials, engages stakeholders, coordinates business operations, and supports reliable trip preparation and timely deliveries across multiple projects.

Requirements

Bachelor’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 6 years of experience in project management, program management, program operations, or a related area; alternatively, 8 years of experience in those areas.
3 years of supervisory experience.
Extensive experience in program and financial management, including budgeting, forecasting, and ROI analysis.
Proven ability to define and implement large-scale technology programs aligned with business strategy.
Strong stakeholder engagement, communication, and influencing skills across multiple teams and levels.
Expertise in technology landscape awareness, including emerging systems, market standards, and product leadership.
Proficiency in performance measurement, risk assessment, and program monitoring.
Ability to translate complex business requirements into actionable technology initiatives.
Demonstrated capability in business operations, planning, and data-driven decision-making.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 5 years of experience in project management, program management, program operations, or a related area.
Knowledge of creating inclusive digital experiences and implementing WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices.

Responsibilities

Lead the planning, execution, and monitoring of large-scale technology programs aligned with business objectives and financial targets.
Develop and manage program budgets, forecasts, and resource allocation to support delivery and return on investment.
Define program charters, performance baselines, and success metrics across projects and business units.
Build stakeholder relationships and influence decisions through clear communication and data-driven insights.
Identify risks and develop mitigation strategies to support program continuity and success.
Implement best practices and innovative technology solutions to drive continuous improvement.
Oversee performance measurement and reporting to support strategic decision-making and operational excellence.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U paid education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards.