(USA) Senior Director, Technology Operations
About The Position
Walmart Claims Services (WCS) is seeking a Technology Operations & Strategy leader to shape and execute the technology strategy that supports claims services while ensuring the stability, performance, and continuous improvement of critical business platforms. The role operates across technology, data, process transformation, automation, and AI, translating business needs into scalable solutions that improve operations and business outcomes. WCS provides claims management and risk-related services for Walmart U.S. and Sam's Club. Its technology ecosystem includes core platforms, integrations, data capabilities, automation, analytics, and emerging AI solutions. The Senior Director works with Operations, Product, Engineering, Data Enablement, and external partners to modernize technology, improve workflows, enable data-driven decisions, and ensure technology investments deliver measurable business value. The position leads platform support and optimization, technology strategy and transformation, system integration and process improvement, complex cross-functional delivery, and vendor relationships. It also uses data and business insights to inform decisions and communicate progress, risks, and outcomes to senior leadership. The annual salary range is $130,000 to $260,000, with additional annual or quarterly performance bonuses and, for certain positions, stock compensation. The primary location is 905 Customer Dr, Bentonville, Arkansas 72716.
Requirements
- At least 7 years of experience in technology operations, business strategy, transformation, consulting, PMO, systems implementation, or related cross-functional leadership roles.
- Strong understanding of enterprise business processes and experience using technology, data, analytics, automation, and AI to drive operational improvements.
- Experience leading complex initiatives involving system implementation, platform support, process transformation, vendor management, or ecosystem integration.
- Hands-on experience with Generative AI tools and platforms, such as Copilot, Wibey, Code Puppy, Semantic Search, RAG, or LLMs, or demonstrated ability to quickly learn and apply emerging technologies.
- Ability to translate complex business problems into technology-enabled strategies, decision frameworks, and executable solutions.
- Strong understanding of technology operations, systems integration, governance, compliance, and risk management principles.
- Exceptional analytical, storytelling, and executive communication skills.
- Demonstrated ability to influence senior leaders and drive alignment across diverse stakeholders in ambiguous, fast-paced environments.
- Minimum qualification option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 7 years of experience in project management, program management, program operations, or a related area.
- Minimum qualification option 2: 9 years of experience in project management, program management, program operations, or a related area.
- 4 years of supervisory experience.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 6 years of experience in project management, program management, program operations, or a related area.
- Knowledge of creating inclusive digital experiences and implementing WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices.
Responsibilities
- Lead support, optimization, and continuous improvement of core business platforms and technology solutions for claims operations.
- Develop and execute technology strategies, roadmaps, and transformation initiatives to improve operational efficiency, automation, data accessibility, and user experience.
- Partner with Product, Engineering, Data, and vendor teams to translate business problems and opportunities into technology solutions.
- Drive system integrations, process improvements, and AI-enabled capabilities to create a connected and intelligent technology ecosystem.
- Lead complex cross-functional initiatives by establishing delivery plans, success measures, risk mitigation strategies, and stakeholder alignment.
- Manage vendor relationships and oversee system enhancements, issue resolution, compliance requirements, and operational performance.
- Use data, analytics, and business insights to support decision-making and communicate progress, risks, and outcomes to senior leadership.
- Influence senior leaders and align diverse stakeholders in ambiguous, fast-paced environments.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave.
- Parental leave.
- Family care leave.
- Bereavement leave.
- Jury duty leave.
- Voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit for eligible full-time and part-time associates; Walmart pays tuition, books, and fees for eligible programs.
- Annual or quarterly performance bonuses.
- Stock compensation for certain positions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
