(USA) Senior Technology Operations
About The Position
The Senior Technology Operations role leads the planning, monitoring, and execution of medium-complexity technology programs, ensuring alignment with strategic objectives. The role applies expertise in risk assessment, resource estimation, and financial management to support successful project delivery, and uses communication and stakeholder engagement to influence cross-functional teams and build consensus. The incumbent supports technology stakeholders by translating business needs into actionable solutions and promotes continuous improvement and operational excellence. The position is part of a team of Technical Program and Project Managers that leads strategic security initiatives within Security Services. The team collaborates with engineering, platform, and business units, focusing on risk mitigation, cloud transformation, and enterprise resilience. It uses governance, stakeholder alignment, automation, and project management practices to improve security posture, operational reliability, and compliance with global standards.
Requirements
- Proven expertise in program estimation, risk assessment, and mitigation techniques for small- to medium-complexity projects.
- Strong knowledge of program monitoring and control tools and reporting processes for tracking progress against milestones and timelines.
- Demonstrated ability to lead cross-functional coordination meetings and proactively manage project health.
- Excellent communication skills, including the ability to influence stakeholders and build consensus in complex environments.
- Experience managing finances, budgets, and cost expenditures across multiple projects.
- Solid understanding of the technology landscape and its alignment with business strategy.
- Proficiency in organizational change management and agile project methodologies.
- Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 3 years of experience in project management, program management, program operations, or a related area.
- Option 2: 5 years of experience in project management, program management, program operations, or a related area.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 2 years of experience in project management, program management, program operations, or a related area.
- Background creating inclusive digital experiences, with knowledge of implementing WCAG 2.2 AA standards, assistive technologies, digital accessibility best practices, and accessibility standards and guidelines.
Responsibilities
- Assess and estimate resources needed to complete medium-complexity projects using established tools and techniques.
- Monitor and control program progress against milestones, addressing risks and issues to maintain project health.
- Lead cross-functional coordination meetings to review schedules, risks, and dependencies and support alignment and timely delivery.
- Communicate with stakeholders, present data-driven recommendations, and build consensus.
- Manage budgeting and cost monitoring for multiple projects within a program.
- Define program goals, deliverables, and schedules aligned with strategic objectives.
- Support technology domain stakeholders by translating business needs into actionable solutions.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees covered for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
