Operations Director

First American•Usa, TX

2d•$129,300 - $172,300

About The Position

The Operations Director provides strategic oversight for a major area of operations, setting direction, policies, and performance standards. The role balances day-to-day performance with transformation and manages a large team through subordinate leaders. The director implements departmental goals, objectives, and work standards; applies policies and procedures that comply with regulatory and statutory requirements; and plans, organizes, administers, reviews, and evaluates the work of professional, technical, and office support staff. The role contributes to department quality by developing and coordinating work teams and reviewing, recommending, and implementing improved policies and procedures. It also directs staff selection and provides training and professional development to support morale, productivity, and discipline.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
At least 8 years of progressive management experience.
Demonstrated competency in executing strategic plans.
Ability to learn the needs of a wide range of employees while driving team performance, monitoring results, and appropriately allocating resources.
Broad knowledge of the principles, practices, and procedures of a particular field of specialization, applied to completing complex projects.
Experience and knowledge of functional tools and infrastructure.
Understanding of metrics and dashboards that drive continuous improvement.
Progressive experience leading employees in multiple locations and significant experience developing and implementing solutions.
Problem-solving, collaboration, critical-thinking, team-building, and presentation skills.
Results-oriented and solution-focused approach, with time-management and project-management skills.
Leadership skills, including leading by example, driving employee commitment through actions, and empowering employees to reach their full potential.

Nice To Haves

Advanced degree preferred.

Responsibilities

Implement departmental goals, objectives, and work standards.
Apply policies and procedures that comply with regulatory and statutory guidelines, rules, and standards.
Plan, organize, administer, review, and evaluate the activities of professional, technical, and office support staff.
Develop and coordinate work teams to contribute to departmental quality.
Review, recommend, and implement improved policies and procedures.
Direct staff selection and provide training and professional development to maintain effective morale, productivity, and discipline.
Balance day-to-day performance with transformation while managing a large team through subordinate leaders.