Director Sales Operations

Microsoft • Redmond, WA

2d • $130,900 - $277,200

About The Position

The Director Sales Operations supports strategic planning, business execution, and operational excellence across Microsoft’s Small, Medium Enterprises and Channel organization. The role collaborates with strategy teams to translate Microsoft’s commercial strategy into actionable execution plans, identify opportunities for operational improvement, and support measurable business outcomes. Working across regions, areas, and subsidiaries, the Director delivers business insights, streamlines sales operations, and supports strategic initiatives that improve organizational effectiveness. The position offers opportunities to influence sales operations strategy, improve business processes, and collaborate with cross-functional stakeholders in support of Microsoft’s commercial priorities.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Employees are expected to bring a growth mindset, innovate, collaborate, and demonstrate respect, integrity, and accountability while supporting an inclusive culture.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or a related field, and 10+ years of experience in a listed related field; or equivalent experience.
• Relevant experience may include sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst work, process improvement, business development, consulting, finance, or marketing.
• 11+ years of experience applying analytical thinking and creative problem-solving in dynamic environments, with demonstrated ability to prioritize and adapt to evolving business needs, or equivalent experience.
• Experience managing and collaborating with vendor and partner teams, including establishing expectations, defining scope and service-level agreements, overseeing deliverables and quality, and driving accountability across domestic, international, and outsourced operating models.
• Experience supporting the small and medium-sized business segment, including sales operations, segmentation, territory and coverage planning, and scaled or high-volume engagement models.
• Understanding of customer needs, purchasing behaviors, business economics, and the partner ecosystem supporting the small and medium-sized business segment.

Nice To Haves

• Master’s degree in Business Administration, Organizational Design, or a related field.
• Bachelor’s degree in a listed related field and 12+ years of experience in a listed related field, or equivalent experience.

Responsibilities

• Provide data-driven insights to accelerate sales performance across solution areas, support business planning and execution, and drive accountability through standardized reporting.
• Collaborate with Global Sales teams to address business intelligence needs, simplify tools, and consolidate reporting processes.
• Promote adoption of Global Sales Operations Center services, standardize processes, improve tool utilization, and identify opportunities to enhance sales productivity and organizational effectiveness.
• Lead fiscal-year segmentation planning and execution aligned with Microsoft’s commercial strategy; partner with business leaders on recommendations, planning activities, risks, opportunities, and operational escalations.
• Lead fiscal-year territory planning and manage in-year adjustments to optimize market coverage and align sales resources with business priorities.
• Collaborate with stakeholders to ensure territory planning execution follows Microsoft guidance, timelines, and operational requirements.
• Lead quota distribution and in-year adjustments to support business performance and revenue growth.
• Use sales performance data to identify trends, recommend improvements, and collaborate with stakeholders on effective quota planning and execution.
• Identify opportunities to strengthen team capabilities through training, knowledge sharing, and professional development.
• Promote cross-functional collaboration, peer learning, and continuous improvement across the global Sales Operations community.
• Support adherence to company policies, processes, and the Trust Code; proactively identify operational risks, escalate concerns, and promote responsible business practices.
• Demonstrate Microsoft’s values of respect, integrity, and accountability.

Benefits

• Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is available at the linked Microsoft careers page.

What This Job Offers

• Job Type: Full-time
• Career Level: Director