Director - Sales Operations Americas

Axelera AI

8d•Remote

About The Position

The Director, Sales Operations – Americas is the operational backbone of Axelera AI’s Americas business. The role owns how products reach customers, how customers get started, how the CRM stack scales, and how revenue is measured, ensuring the sales team makes realistic customer commitments, fulfills them, and forecasts accurately. The Director will work closely with Global Operations and Finance teams in Europe, report to the VP of Sales, Americas, and partner with sales and CST leaders across the Americas. This is a strategic, analytical, and execution-focused role for a leader with experience in B2B hardware or semiconductor go-to-market operations who can work across logistics, CRM architecture, and revenue data in a fast-growing organization. The role leads Americas product availability and logistics, customer onboarding, business cadence and revenue reporting, and the development of scalable sales processes. It includes coordination with global teams on supply and fulfillment; customer communication before and after orders; forecasting and pipeline reporting; and influencing CRM and onboarding processes as the company grows. The position is remote and based in the US. Visa sponsorship is not offered at this time.

Requirements

10+ years in sales operations, revenue operations, or supply chain and fulfillment operations at a B2B technology company.
Experience managing product logistics, including inventory, international shipping, and customs and trade compliance.
Proven experience with CRM systems and administration, including forecasting, pipeline management, and reporting.
Experience building and running customer onboarding or order-to-cash processes in partnership with finance and operations teams.
Strong analytical skills and the ability to turn data into clear insights and executive decisions.
Excellent communication skills, including comfort engaging customers directly and collaborating across time zones with European teams.
A structured, hands-on approach and ability to drive change in a fast-growing, matrixed organization.
Bachelor’s degree in business, operations, engineering, or a related field.

Nice To Haves

Semiconductor or hardware experience.
Experience scaling sales operations in a growth company, ideally having seen a business grow from small to large or having worked at both a scale-up and a large company.
Salesforce experience.
Exposure to a range of CRM platforms and integrated sales tools.
MBA.

Responsibilities

Lead Americas operations and logistics, including product availability, inventory planning, replenishment requests, and allocation against the sales pipeline.
Give the sales team accurate and timely information about product availability, lead times, and logistics options.
Manage customer product logistics, including shipping, coordination of customs and trade compliance, and carrier and third-party logistics relationships.
Engage customers after sale to communicate order status and product arrival and resolve delivery issues.
Align with Global Operations in Europe on supply, build schedules, and fulfillment priorities.
Partner with Global Finance, Legal, and Operations on entities, tax registrations, and import/export arrangements needed to expand sales and shipping into new countries across the Americas.
Develop, document, and improve the Americas customer onboarding process from closed deal through first shipment and initial use, and contribute Americas requirements to the global process.
Engage directly with customers during onboarding to collect required information, set expectations, and provide updates.
Coordinate with Global Finance and Global Operations on credit and payment terms, invoicing, order entry, and fulfillment handoffs.
Coordinate with sales, field applications engineering, and support to help customers move from purchase to productive use.
Lead the weekly Americas Business Meeting, set its agenda, drive accountability, and follow up on actions.
Work with the strategy team and other regions to develop tools, dashboards, and processes that show revenue from pipeline through order, shipment, and recognition.
Deliver revenue forecasts and pipeline metrics for leadership.
Improve cross-functional collaboration and accountability across Sales, Operations, Finance, and Marketing.
Influence CRM and customer onboarding process design with regional sales leaders, the strategy team, Global Finance, and Global Operations.
Define and enforce data standards, stage definitions, and required fields to support trustworthy pipeline and forecast data.
Support correct sales-tool use through onboarding, training, coaching, and regular data-quality reviews.
Evaluate and provide feedback on tools related to automation, analytics, and quoting.