Director, Operations

CCS Medical•Clearwater, FL

About The Position

The Director, Operations develops departmental goals, objectives, operating plans, policies, and short- and long-range objectives. The role leads daily departmental operations, with responsibility for fiscal accountability and effective execution of department metrics and revenue goals. It analyzes, reports, and communicates business forecasts, results, and action plans. The successful candidate reports directly to the Vice President/Senior Vice President. The position location is flexible, and the role requires frequent travel. The Director leads operational planning and execution, works with the SVP of Operations and cross-departmental leaders on long-term strategies, and guides direct reports toward departmental goals. The role focuses on quality, production, employee engagement, customer service, operational efficiency, conversion rates, patient retention, and patient experience. It also oversees financial practices, performance measurement, training and development, work rules, policies, and resolution of employee concerns and disciplinary matters. The role requires maintaining confidentiality, consistent attendance, flexibility to meet departmental needs, and compliance with Medicare, Medicaid, HIPAA, private insurance requirements, and applicable regulations and company policies. The desired outcomes include cost control, strong customer relationships and communication, effective work planning and completion, productivity, teamwork, continuous quality improvement, and professional representation of the organization.

Requirements

Bachelor’s degree (BA/BS) from a four-year college or university and at least 5 years of related experience, or an equivalent combination of education and experience.
At least 3 years of supervisory and/or management experience.
Proficiency with Microsoft Office software, including Word, Excel, and PowerPoint.
Willingness to travel frequently.
Ability to maintain confidentiality and flexible, consistent attendance to meet departmental needs.
Ability to follow Medicare, Medicaid, HIPAA, and private insurance regulations and requirements.

Responsibilities

Lead, plan, coordinate, and implement daily departmental operations while achieving performance plans and revenue goals, with a focus on quality, production, and employee engagement.
Work with the SVP of Operations and cross-departmental leaders to develop long-term strategies that achieve and exceed the operating plan and budget.
Direct daily departmental activities and motivate direct reports to meet and exceed goals in a customer-focused manner.
Lead implementation of systems or processes that improve operational efficiency.
Identify needs, reduce costs, and analyze areas requiring improvement.
Improve existing processes and develop new ones to maximize conversion rates, reduce patient attrition, and improve the patient experience.
Monitor, measure, and report on operational issues, opportunities, development plans, and achievements; evaluate results against established goals.
Analyze and communicate forecasts, daily results, and action plans to the executive team and internal stakeholders.
Ensure sound fiscal business practices and financial reporting, and foster accountability.
Establish and maintain systems for measuring organizational and direct-report performance.
Ensure appropriate training, guidance, coaching, and development for the team.
Communicate and implement company work rules, performance standards, and departmental operating policies.
Direct resolution of employee concerns and disciplinary actions.
Maintain confidentiality, consistent attendance, and flexibility to meet departmental needs.
Follow Medicare, Medicaid, HIPAA, and private insurance regulations and requirements, and abide by applicable regulations, policies, procedures, and standards.
Exercise cost-control measures; maintain positive internal and external customer relationships and open communication; organize work and ensure completion; meet productivity requirements; promote teamwork; participate in Continuous Quality Improvement; and represent the organization professionally.