Director, Technology Operations Delivery Optimization
About The Position
The Director, Technology Operations leads strategic planning and execution of large-scale technology programs, aligning them with business objectives and operational excellence. The role oversees financial management, risk mitigation, and performance monitoring to deliver measurable value, while building stakeholder relationships, influencing cross-functional teams, and driving continuous improvement through technology solutions. It integrates business requirements with technology strategies and maintains high standards of integrity and accountability. The position is part of Walmart’s Delivery Optimization team, which develops an intelligent, scalable, and cost-efficient last-mile network by improving sourcing, catchment, address, and trip planning. The team uses technology and product capabilities to improve asset utilization, expand customer reach, and reduce costs. It manages programs and financials, engages stakeholders, coordinates business operations, and supports reliable trip preparation and timely deliveries. The role leads program planning, budgeting, and financial management; defines program charters, scopes, and performance baselines; monitors progress, costs, and risks; and develops mitigation strategies. It translates business requirements into technology strategies and solutions, develops business cases and forecasts, builds cross-functional alignment, and improves operational processes through best practices in technology management. Minimum qualifications are either a bachelor's degree in a listed relevant field and six years of experience in project management, program management, program operations, or a related area; or eight years of such experience. Three years of supervisory experience are also required. Preferred qualifications include a relevant master's degree and five years of related experience. Walmart also values experience with inclusive digital experiences, WCAG 2.2 AA, assistive technologies, and digital accessibility best practices.
Requirements
- Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, plus six years of experience in project management, program management, program operations, or a related area.
- Option 2: Eight years of experience in project management, program management, program operations, or a related area.
- Three years of supervisory experience.
- Extensive experience in program and financial management, including budgeting, forecasting, and ROI analysis.
- Ability to define and execute large-scale technology programs aligned with business strategy.
- Strong stakeholder management and influencing skills to build consensus and drive cross-functional collaboration.
- Expertise in monitoring program performance, assessing risks, and planning mitigation.
- Understanding of technology landscapes and ability to translate business requirements into actionable technology solutions.
- Excellent communication and relationship-building skills, including the ability to deliver clear, concise reports.
- Capability in business operations, performance management, and continuous improvement.
Nice To Haves
- A master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and five years of experience in project management, program management, program operations, or a related area.
- Knowledge of creating inclusive digital experiences and implementing WCAG 2.2 AA standards.
- Knowledge of assistive technologies and digital accessibility best practices.
Responsibilities
- Lead planning, budgeting, and financial management of technology operations programs in alignment with organizational goals.
- Define program charters, scopes, and performance baselines across multiple technology initiatives.
- Monitor program progress, costs, and risks, and implement mitigation strategies to support timely, cost-effective outcomes.
- Translate business requirements into actionable technology strategies and solutions in collaboration with stakeholders.
- Influence cross-functional teams through communication and relationship building to achieve program objectives.
- Develop and present business cases and forecasts to support decision-making and resource allocation.
- Evaluate operational processes and adopt best practices to drive continuous improvement in technology management.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U paid education benefit, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
