Director, Technology Operations Delivery Optimization

Walmart•Bentonville, AR

2d•$110,000 - $220,000•Onsite

About The Position

The Director, Technology Operations leads the strategic planning and execution of large-scale technology programs, aligning them with business objectives and operational excellence. The role oversees financial management, risk mitigation, and performance monitoring to deliver measurable value. It builds stakeholder relationships, influences cross-functional teams, and drives continuous improvement through technology solutions. By integrating business requirements with technology strategies, the position supports organizational success and operational efficiency while upholding integrity and accountability. The role is part of the Delivery Optimization team, which works to create an intelligent, scalable, and cost-efficient last-mile network by improving sourcing, catchment, address, and trip planning. The team uses technology and product capabilities to improve asset utilization, expand customer reach, and reduce costs. It manages programs and financials, engages stakeholders, and coordinates business operations to support reliable trip preparation and timely deliveries. The position is based at Walmart's primary location at 802 Respect Dr, Bentonville, Arkansas. The annual salary range is $110,000 to $220,000, with additional annual or quarterly performance bonuses and, for certain positions, stock.

Requirements

Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 6 years of experience in project management, program management, program operations, or a related area; alternatively, 8 years of experience in those areas without the specified degree.
3 years of supervisory experience.
Extensive experience in program and financial management, including budgeting, forecasting, and ROI analysis.
Proven ability to define and execute large-scale technology programs aligned with business strategy.
Strong stakeholder management and influencing skills to build consensus and support cross-functional collaboration.
Expertise in program performance monitoring, risk assessment, and mitigation planning.
Understanding of technology landscapes and ability to translate business requirements into actionable technology solutions.
Excellent communication and relationship-building skills, including the ability to provide clear, concise reports.
Capability in business operations, performance management, and continuous improvement initiatives.

Nice To Haves

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 5 years of experience in project management, program management, program operations, or a related area.
Knowledge of creating inclusive digital experiences and implementing WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices.

Responsibilities

Lead planning, budgeting, and financial management of technology operations programs in alignment with organizational goals.
Define program charters, scopes, and performance baselines across technology initiatives.
Monitor program progress, costs, and risks, and implement mitigation strategies to support timely, cost-effective outcomes.
Collaborate with stakeholders to translate business requirements into technology strategies and solutions.
Influence cross-functional teams through communication and relationship building to achieve program objectives.
Develop and present business cases and forecasts to support decision-making and resource allocation.
Evaluate operational processes and adopt best practices to drive continuous improvement in technology management.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards.
Stock may be included as additional compensation for certain positions.