Director, Product & Technology Operations

Ridgeline•Reno, NV

5h•$194,000 - $267,000•Hybrid

About The Position

Ridgeline is hiring a Director, Product & Technology Operations to build and lead its Product & Technology Operational Excellence function. The role brings Product Operations, Engineering and QA Operations, and Project Management together into a cohesive operating model. The director will partner with business and functional leaders to translate company priorities into execution plans, frame tradeoffs, strengthen quality and operating discipline, and improve visibility for decision-making. The position works across Product, Engineering, Quality, GTM, and partner teams to align priorities, manage initiatives, improve standards and operating practices, and develop a high-performing, collaborative organization. It also applies AI and automation to improve operational efficiency, decision support, knowledge sharing, and execution quality. Ridgeline describes its culture as ownership-oriented, transparent, collaborative, action-focused, and committed to continuous learning and improvement. This is a hybrid in-office position requiring at least three days per week onsite at the San Ramon, California; Reno, Nevada; or New York, New York office. Applicants must be authorized to work in the United States without employer sponsorship. The typical starting salary range is $194,000–$267,000. Final compensation depends on factors including experience and expertise.

Requirements

10 or more years of experience in operations, program leadership, product operations, engineering operations, business operations, or a similarly cross-functional leadership role.
8 or more years of people leadership experience, with a track record of building, developing, and retaining high-performing teams.
Proven success partnering with senior leaders to translate business priorities into operating plans, tradeoff decisions, and measurable execution outcomes.
Demonstrated experience building operating models, governance structures, standards, and management systems within complex product and technology organizations.
Strong experience improving cross-functional execution across Product, Engineering, QA, GTM, and partner teams.
Track record of leading through influence at the executive level and aligning multiple teams around shared priorities, standards, and outcomes.
Experience establishing or improving quality, program management, product operations, and engineering operating standards in a scaling technology organization.
Strong familiarity with systems such as Jira and Productboard, and sound judgment in helping teams govern and scale those tools.
Strong judgment about where standardization creates leverage and where teams need flexibility.
Experience building metrics, dashboards, and review mechanisms that improve visibility, accountability, and decision quality.
Excellent written and verbal communication skills, including the ability to simplify complexity and create clarity for technical and non-technical stakeholders.
Strong problem-solving skills, high agency, and consistent follow-through in ambiguous environments.
Ability to balance strategic leadership with hands-on execution when needed.
Fluency with AI tools such as ChatGPT, Claude, Gemini, and Glean, and an understanding of how AI can improve operational efficiency, innovation, and productivity.
A learning mindset and willingness to deepen expertise in cutting-edge technologies and the investment management domain.
Authorization to work in the United States without the need for employer sponsorship.

Nice To Haves

Experience in a high-growth technology environment.
Experience in fintech, investment management, or another complex, regulated domain.
Experience leading a center of excellence or shared operations function across multiple technical teams.
Experience managing leaders across Product Operations, Engineering Operations, Quality Operations, or Program Management.

Responsibilities

Partner with Product, Engineering, Quality, GTM, and company leaders to clarify priorities, frame tradeoffs, and improve decisions in service of important business outcomes.
Lead a multidisciplinary Product & Technology Operational Excellence organization spanning Product Operations, Engineering and QA Operations, and Project Management.
Build and evolve an operating model that helps Product, Engineering, and Quality leaders align priorities, surface risks, make tradeoffs, and follow through on commitments.
Establish and mature quality, product management, and engineering operating standards to improve consistency, accountability, and execution discipline.
Create dashboards, scorecards, and operating reviews that give leaders visibility into priorities, progress, risks, dependencies, and opportunities for intervention.
Clarify roles, handoffs, decision rights, and operating forums across Product, Engineering, QA, GTM, and partner teams.
Oversee key technology initiatives, including ownership, milestones, dependencies, risk escalation, and cross-functional alignment.
Develop leaders and team members across Product Operations, Engineering and QA Operations, and Project Management.
Apply AI and automation to improve operational efficiency, decision support, knowledge sharing, and execution quality across Product and Technology.
Model ownership, transparency, sound judgment, and a growth mindset while helping teams continuously improve how they work.