Director, Product Operations
About The Position
The Director, Product Operations builds and runs the operating system for Lone Wolf's Product organization, including the processes, tooling, data, and communication that help Product leaders focus on customer experiences and outcomes. This hands-on leadership role reports to the SVP, Product & Strategy and partners with leaders across Product lines, Engineering, Product Marketing, Operations, Sales, and Customer Success. The Director will perform the work from day one and build the function over time, modernize Product operations—including leading AI adoption across the team—and serve as the company's trusted source of product data and insight. The role owns Product's portion of the software development lifecycle, from discovery and requirements through launch readiness, and partners with Engineering to make handoffs, capacity, and delivery visible. It runs planning and monthly Product Line Reviews, owns product tools and analytics, and ensures product signals flow effectively between Product and the rest of the business.
Requirements
- 8+ years in product operations, product management, technical program management, or product-focused consulting in B2B SaaS, including 3+ years at a senior or director level.
- Experience building or rebuilding a product operations function in a growing SaaS business, with examples of what was built.
- Fluency with AI tools and the ability to design, instrument, and improve workflows that use them.
- Strong data skills, including defining SaaS product metrics, building dashboards, and turning analysis into recommendations.
- Experience with tools such as Jira, Lovable, Anthropic, OpenAI, Gainsight, Salesforce, and Gong.
Nice To Haves
- Vertical SaaS, PE-backed, or multi-product portfolio experience.
Responsibilities
- Define and improve Product's part of the SDLC, including discovery, PRDs, prioritization, and acceptance; partner with Engineering on handoffs, shared definitions, and visibility into capacity and delivery.
- Lead internal AI adoption across the Product team by rolling out AI-enabled workflows for research, requirements, analysis, and reporting, and measuring productivity gains.
- Facilitate Product planning cycles and goals, and prepare the data and materials for monthly Product Line Reviews.
- Partner with Product Marketing on go-to-market readiness, including launch plans, release notes, and roadmap communication.
- Partner with Operations to provide the Enablement team with product knowledge, release information, and content needed by the field.
- Ensure feedback from customers, support, sales calls, and Deal Desk reaches the appropriate Product leaders and informs prioritization.
- Own product analytics for usage, adoption, retention, and product health, and deliver product analysis and reporting to other departments.
- Own the Product tool stack, data hygiene, and playbook; automate manual reporting and promote consistent practices among PMs across product lines.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
